Ok, so you are saying Rick that the same shop that said it was a total now says it's repairable? Is that right? What is this person's excuse for the turn around? Are they doing a full frame replacement now? Has ALL damage been identified and written? Or is this just the frame amount? EXACTLY how far are they from a total loss at this point (in dollars and cents?)....see if you can find this out...also was is their salvage bid or contract, meaning exactly how much would they deduct for salvage if you kept it? You might try contacting some local yards on your own or IAA (ins auto auction) and ask them for an average what they think you could get selling it (as is) at auction....Have you told the adjuster all this? Any more word on the other carrier regarding what you can hope to recoup from them (if anything)? Call you adjuster again, if you get her v/m hit zero should route you to someone else, ask to speak to her supervisor, and explain this....also did an adjuster from your company actually write an estiamte AFTER your vehicle was totally torn down or has that even happened yet? I totally get your frustration...I'd be standing on their desk screaming by now...(although I don't recommend this it got me in some trouble in an airport in AZ once ) _________________ Have you been helped by a poster? Do you want to show your appreciation? YOU CAN !! Just simply click on the donate button and send them some coin!
Ok, so you are saying Rick that the same shop that said it was a total now says it's repairable?
Yes the exact same shop.
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Are they doing a full frame replacement now? Has ALL damage been identified and written?
Yes the are replacing the entire frame. I just got the official write up 15 min ago and now it is $8102.21 for everything. The damage has to be greater than $15,000 before they (USAA) will total it.
The only thing I can figure is that liberty mutual has a no frame clause where if there is frame dammage they dont fix it they just total it. Or their adjuster was blowing smoke to force me to file on my U I coverage but I dont see the benifit of that. He told me there was $14,000 in damage. He could of been looking at the wrong file I supose.
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Have you told the adjuster all this?
The cops laughed when I tried to put out an Amber alert for her.
I pressed "O" and got a live person that said he only handled injury claims and Evette was the person I needed to talk to. I told him I have left 10 messages and didnt believe she was a real person. He transfered me to her supervisor and I left him a message as it seems no one works past 5:30. The other carrier isnt returning calls either. It must be a busy time of the year.
I assume I will have to call dealers to see what the DV is going to be. Or is there a website that will help with this?
Looks like I will have to take yet another day off to deal with this as my BOSS is starting to get upset with me spending his time fixing my problem.
I truley have never had this kind of avoidance from USAA. The few times I have called them (my wife has backed into a few things) they are always johnny on the spot. Everytime some one cold calls for brand "X" and I tell them I have USAA they dont bother trying to get me to switch and I have had several people tell me they are one of the best to deal with and they take care of their customers. Maybe times have changed.
4** Repl Qual Repl Parts CAPA Upper 1 104.00 Incl.
cap black textured
-probably won't match color or texture, (rear or mldgs) I never use these...be sure you check this when done...
Ok, well she ain't a total that's for sure...what color is your truck? Out of curiousity how did we get damage to the hood, and front bumper then jump all the way back to the right 1/4 and rear bumper, and cause enough damage to the frame to replace it? Very very odd hit...
Well, I think more than likely either the other carrier does have a total frame replacement manditory total loss, or more than likely who ever looked at it didn't know what they were looking at....
Now, unreturned calls is a HUGE thing to me....Call back and keep hitting zero until you talk to someone in charge...don't stop till you get someone, and after you explain what's going on, or if they can't help you tell them you have had it, and your next call will be the the president of claims for USAA followed closely by a call to your states Dept of Ins....to file a complaint because this is flippin' ridiculous!
Re: your dv claim, start contacting local dealers, see if they will write up what they would've given you on trade before this loss and now after it is repaired, (of course tell them the frame has been replaced)....Now here's something that's liable to really tick you off...if there's a limit's issue (and there is)...your company will go for their pro-rata share, if it's less than your repairs...I think you 'might' be out your dv as well.....don't hit me....I didn't do it....but this is something (should you ever get ahold of Paris again)...you need to ask about.... _________________ Have you been helped by a poster? Do you want to show your appreciation? YOU CAN !! Just simply click on the donate button and send them some coin!
LOL Never, you might hit back. (leaving Mike references out )
I figured as much on the DV but if you dont ask you dont get an answer right? I am sure they wont offer it out of the goodness of their hearts.
It is what chevy calls silver birch the shop called it gold.
The reason I asked about the color, depending on where the damage is on the hood and 1/4 blend more than likely is needed (especially if it's a silver)...unless it's fairly minor and smack dab in the middle of the panels...
Oh my gosh Rick! I hope no body was hurt...because that is an almost funny scene, I can't belive how that (is it a neon?) went under that mercury! oh man! that's somethin! Ok I get now how your damage happen! bet that poor lead guy in the (looks like) Mercury suv...thought What the hell? this is chain reaction wreck at it's best/worse...
Ok...first...ask the shop about your left rear tire looks to me like the bumper is into it...also I don't think I saw an alignment on the estimate ask about that as well (should be a duh but you never know)....no damage to your tail gate? forget about the blend I see now why it's not on there..there are a few minor r&i items missing that's the shops job to figure and ask for that won't affect the repair...make sure you bring up the tire(s) especially the left rear have shop check all four if you moved while your brakes where locked up could have flat/bald spots...also ask about the alignment....this is one of your companys preferred shops right? so they will/are backing the repair? Tell the shop too that if that a/m top pad on the front bumper doesn't match in color and texture with the rear one and mldgs you won't be accepting it...
Sorry dude just no way to total it...just be sure you are checking in with the shop atleast once a week, stop by periodically if you can and see how there are coming with it...
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Please limit the fat guy comments too.....
What are you kiddin' me? I don't see any fat guys! _________________ Have you been helped by a poster? Do you want to show your appreciation? YOU CAN !! Just simply click on the donate button and send them some coin!
Posted: Fri Aug 15, 2008 3:51 am Post subject: One thing that will add to the cost Rick
The new frame needs to be set up and measured. They are sometimes bent by the time they get to the shop. _________________ Register Now to have your Insurance queries solved.
Posted: Fri Aug 15, 2008 4:21 am Post subject: Sorry
My reply was before I saw the second page, the "estimate" and the photos. The hood looks like the inner structure is damaged and shouldn't be repaired. Probably needs a latch too. Lori, don't they restore the corrosion protection where you are. This estimate looks to be poorly written, and I believe there is a conflict of interest with this shop. _________________ Register Now to have your Insurance queries solved.
Yeah we do of course pay corrosion protection..but it's on the sheet...I agree the estimate certainly looks short in a few areas, but it's also hard to read in this type of format...(you missed the Corrosion protection line forty-eight)...depends on the system re: what are and are not included opperations...It looks like it could be mitchell..maybe...I can't see his hood well enough to make that call in the phots...and the shop certainly should...I don't understand the shop..unless what they said was it's a total if they want to put the kit in, but if they will replace the entire frame (and it's a new oem frame)...then it's ok to fix...is that right Rick? _________________ Have you been helped by a poster? Do you want to show your appreciation? YOU CAN !! Just simply click on the donate button and send them some coin!
Posted: Fri Aug 15, 2008 2:30 pm Post subject: I think Rick is caught in a trap
I missed the corrosion prot. The front lip is bent with the inner struct. on the hood. It would take more time to work both pieces to fit the grille and headlights, plus refinish inside. I would pre pull the old frame to insure that all of the mounts were in the right place to accept the new one. Many post repair inspections have revealed replacement frames that are bent. The truck has been moved a few times and the fron bumper is on the tires, there is no alignment on the sheet. The shop is clearly working for USAA, not Rick. So many red flags here. Run Rick! Run! _________________ Register Now to have your Insurance queries solved.
That may be included Dave, when I get my lap top back up I'll check mitchell...hey wait a dog gone minute...if we're replacing the entire frame, why is this on the sheet?
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45* Rpr Rear crossmember 4.0 1.0
If the innerstructure of the hood is damaged, I'd replace it period (and they should too), Rick are you listening?
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would pre pull the old frame to insure that all of the mounts were in the right place to accept the new one
Always....another thing, and maybe since it's new they won't need too, but don't these have a few bed bolts in them too? Most of the time you have to cut those out...
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The shop is clearly working for USAA, not Rick. So many red flags here. Run Rick! Run!
Were they not a DRP for the other ins. company and not this (his) one? If they are a DRP with your carrier Rick, make sure that they are providing a WRITTEN warranty from your insurance carrier as well... _________________ Have you been helped by a poster? Do you want to show your appreciation? YOU CAN !! Just simply click on the donate button and send them some coin!
course the alignment isn't included but wanted to check for sure, would think he'd want a bunch of cushions and bolts as well...but let's not rush to judgement could be they are waiting on the frame to arrive to see EXACTLY what comes with it, and may have a 2k or so supplement on it....I'd bet the body shop will have a decent sized supp on this Rick...there's no danger of it totaling so...they aren't worried about that...and will likely handle the supplement at or near the end of the repair..you want to make sure as I stated earlier that those tires are checked too (call the shop about this) and that an alignment is done...(as well as mt and balance all the tires)... _________________ Have you been helped by a poster? Do you want to show your appreciation? YOU CAN !! Just simply click on the donate button and send them some coin!
Thanks Lori.
I went there today and talked to him. The alignment is all included but is not a line item and he will take a look at the tires. The bigger issue is that there is now a rip in the rear seat and a lovely door ding on the passenger side Whom ever at the salvage yard removed my plates and tossed them in the back cutting the seat. I am sure they didn't think it was going back to the repair shop and i am sure they treat cars like cattle not as it was their own car. Luckily I took pictures of EVERYTHING when the other carrier told me they deducted $1000 for interior condition and I wanted to document it before they scrapped it.
When will this nightmare end ?
On a good note USAA does pay DV on a UI claim and is sending the paperwork to fill out. The way this is going I am sure I will end up owing them money.
The bigger issue is that there is now a rip in the rear seat and a lovely door ding on the passenger side Whom ever at the salvage yard removed my plates and tossed them in the back cutting the seat
Your carrier should cover all of this, then subrogate against the salvage yard, (yeah that will get paid back you betcha....) If your carrier tells you that you have to file the claim against the salvage yard your self, and they won't cover it, it's time to raise, well you know...Should'nt be a problem, but you need to let them know about it now! Call your rep and leave a message on her voice mail if you haven't already...do NOT let time pass before you do this...
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I am sure they didn't think it was going back to the repair shop and i am sure they treat cars like cattle not as it was their own car
Way worse than cattle, and you'd be surprised the way some of these guys treat their cars, and what they drive,
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Luckily I took pictures of EVERYTHING when the other carrier told me they deducted $1000 for interior condition and I wanted to document it before they scrapped it.
What a stoke of luck and genious!
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When will this nightmare end ?
I'm not sure it will....sorry......
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On a good note USAA does pay DV on a UI claim and is sending the paperwork to fill out.
That is REALLY good news, and surprising!
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The way this is going I am sure I will end up owing them money.
no doubt! _________________ Have you been helped by a poster? Do you want to show your appreciation? YOU CAN !! Just simply click on the donate button and send them some coin!
)
line forty-eight)...depends on the system re: what are and are not included opperations...It looks like it could be mitchell..maybe...I can't see his hood well enough to make that call in the phots...and the shop certainly should...I don't understand the shop..unless what they said was it's a total if they want to put the kit in, but if they will replace the entire frame (and it's a new oem frame)...then it's ok to fix...is that right Rick?
Whom ever at the salvage yard removed my plates and tossed them in the back cutting the seat. I am sure they didn't think it was going back to the repair shop and i am sure they treat cars like cattle not as it was their own car. Luckily I took pictures of EVERYTHING when the other carrier told me they deducted $1000 for interior condition and I wanted to document it before they scrapped it.
