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 Posted: Mon Sep 21, 2009 8:35 am Post subject: |
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That is a fair statement tscope. And I respect your opinion and thoughts. I on the hand will call out someone pointing out non-related damage and other "hogwash"  . My clients expect me to handle a claim and make a decision whether it's in their favor or not. I don't have the luxury of getting paid for supplements (do you?) because I charge by the hour and I have a minimum charge for writing appraisals that will include a supplement(s). But basically this came from working in shops where I was always thorough, which has led being as thorpugh as possible on other claims besides auto. Auto damage appraising pays very little, but I enjoy it more than climbing on roofs or anything else . |
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Trench
Senior member
Joined: 16 Sep 2009
Posts: 911
Location: Kansas City
152.85 Dollars($)
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| Posted: Mon Sep 21, 2009 11:30 am Post subject: accident |
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| OP....I have a question for you. Did the OTHER drivers Insurance Company NOT give you a choice of what garage you could use? You DO have that right..ya know. The can recommend all they want, but, it's YOUR decision who you use. |
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sdchargersfan
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Joined: 21 Aug 2007
Posts: 2055
4.67 Dollars($)
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| Posted: Mon Sep 21, 2009 12:31 pm Post subject: |
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wow guys that is a lot of info! Mike and Trench I wish more people contained the knowledge that
you guys have. I had no idea that it was complicated as that, and that I have or had a choice. I take
care of my vehicles and I really feel I am being punished for this, maybe not but that how they
make me feel. I see what point tsc makes, but my car is probably better taken care of than anything
you see day to day. But giving me a used door is uncalled for and I don't see how it is the same. Maybe
If my car was a P.O.S then a junk yard part would be the same? Is that fair? I really feel that the reason
the guy who looked at it was afraid to tell me about the parts since then he keeps saying talk to the
shop. I did chose the shop from a list that the company told me over the phone. Do you think it was one
of the shops owned by the insurance company? If so I have learned my lesson and won't let shop like that
near my car. I live in n california. Anyone know of someone who could help me?
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| Posted: Mon Sep 21, 2009 1:00 pm Post subject: |
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First thing, your welcome and thank you for the kind words. I don't want you to get side ways about the shop. It sounds to me like the insurer gave you a list of shops close to where you live. Those shops are not owned by the insurance company (technically, but sometimes I wonder ) they are direct repair shops as explained earlier. Don't get sideways about a DRP shop. There are many out there that can still produce a high quality repair for your vehicle, even if that means they give what we call concessions (discounts or lower rates to the insurance companies) and utlize used or aftermarket parts. I was a manager of Ford body shop for a few years. We had many contracts with insurers, but we produced high quality work. You just have to be selective and ask questions. Go to a shop and tour their facility and ask to see some of their work. If they are reputable, then they will be more than happy to show off what they can do for you. Like the old saying, you can't judge a book by it's cover. The same can go for DRP shop, just be careful. Overall, besides the paint peeling, how was the rest of the repair?
Don't get the wrong idea from people like tscope and myself. Although there are many insurance employees out there that are directed to intentually minimize your claim and some are just plain rude or not trained very well. Our job is to settle the claim, insurers are like anyone else they want to save money, there is no harm in that. We are here to help and answer questions that others may not answer. However, from what you have posted it sounds to me like both parties had no intention of treating you fairly. I don't know the laws in CA, but they do have some of the most strict that goes with collision repair. It seems to me that I read or someone mentioned on another forum, that CA has a parts discloser agreement that the vehicle owner signs or acknoledges. Someone correct me if I am wrong.
You maybe correct in saying that the person who wrote your estimate was afraid to tell you about the alternative parts. The bottom line is this; if the insurer refuses to reiumburse you for new parts and you agree to the alternative, it now goes to the repairer. A reputable shop will inspect those parts to make sure that they are free of defects and will be a quality replacement. You door may very well have been inspected, it just was not prepped correctly before it was painted. Remember that the insurance estimate really means nothing, as would be a shop estimate. The final bill is what matters most, and only you are responsible for that.
I am sorry I do not know anyone in CA that can help you, but I am sure someone here can. |
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Trench
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Joined: 16 Sep 2009
Posts: 911
Location: Kansas City
152.85 Dollars($)
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| Posted: Tue Sep 22, 2009 5:45 am Post subject: |
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| Quote: | Do you think it was one
of the shops owned by the insurance company? |
I don't think it's a shop owned by the company. I guess the carrier has an agreement with a network of shops belonging to different areas where they choose to operate.
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anonymous00
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