by Guest » Wed Feb 24, 2010 12:46 pm
My car was fixed at a body shop that my insurance instructed me to go to.
It was supposed to take 2 weeks and ended up taking a month. I ended up having to take it back a few times for numerous problems. Each time, I was assured by my adjuster that they would make it right or find someone who would. The bigest probleml now is the paimnt. It doesn't match the rest of the car, and the shop ended up having to paint parts that had nothing to do with the damage. I became so fed up, I took it to another shop recommended by a friend. The shopsays they can fic the paint and other problems. The problesm now is, the insurance will not pay me or the shop to fix something that was supposedly under warranty. They tell me they have to let the shop who fixed it originally fixed. It would be 5th time and I feel uncomfortable and feel i am being pressured to take it back. it's obvious they cant do it. Can i just get some money from the insurance and fix it on my own. i am embarresed to drive it.
It was supposed to take 2 weeks and ended up taking a month. I ended up having to take it back a few times for numerous problems. Each time, I was assured by my adjuster that they would make it right or find someone who would. The bigest probleml now is the paimnt. It doesn't match the rest of the car, and the shop ended up having to paint parts that had nothing to do with the damage. I became so fed up, I took it to another shop recommended by a friend. The shopsays they can fic the paint and other problems. The problesm now is, the insurance will not pay me or the shop to fix something that was supposedly under warranty. They tell me they have to let the shop who fixed it originally fixed. It would be 5th time and I feel uncomfortable and feel i am being pressured to take it back. it's obvious they cant do it. Can i just get some money from the insurance and fix it on my own. i am embarresed to drive it.
Posted: Sat Feb 27, 2010 02:34 pm Post Subject:
I NEVER pay blend on a bumper cover replacement only...as the adjuster said, they don't match to begin with they are a urethan..I do the same thing, have the owner look at their other cover, it's not a match either.. :wink:
I feel if Geico would have let me take it where I wanted to, this would not have happened.
They CANNOT make you go to one shop over another...in ANY state...what EXACTLY did they say re: going to this shop?What state are you in so I can check some of the laws/regulations?
also, do you have the Gieco warranty?
Posted: Sat Feb 27, 2010 03:11 pm Post Subject:
I ended having to pay som money on this
What????!!!!!! If you did not claim this damage, they can't charge you for it. You need to fight this.
of witch I had to pay for my own rental, because I had used up all of my rental coverage.
Either the shop or Geico needs to reiumburse you for this. If the original repair was supposed to take 2 weeks, anything beyond that is either the shop or Geico's baby.
and according to the shop, the silver color is hard to do. The had to repaint the hood, i called them quater panels-trench and the fenders lol to make the bumper match. The adjuster was mad at the shop, said that most times bumpers do not match the rest of the car because it is not metal. He explained this by showing us the rear bumper which was off color. We had not noticed this before, had we or the shop we would have accepted it.
I will agree that silver can be a difficult color to work with. I also will agree with the adjuster on the bumper paint match issue. Painting rubber versus painting metal will in most cases result in an off color. When vehicles are manufactured, exterior parts such as bumpers are painted seperately and in a completely different process than the rest of the car. In 99.9% of time, the bumper cover is never a "perfect" match compared to the rest of the vehicle. And as you mentioned with your rear bumper you understand this. Also Lori is correct, I never write to blend bumpers for this very reason.
The alignment was off, due to the shop not being able to fix the frame. They sent it to another shop, and Acura dealership to fix the repair.
A classic example of why some shops selected by insurers can't repair or have inadequet equipment to repair some vehicles.
I feel they did this on the cheap, but I am the one paying for it.
They did, and I would agree with you. I am very sorry.
Right now, they have done everything to keep me from going to this other shop for the corrections because they said the shop wants to much.
It's not uncommon. Some insurers do this on a daily basis. However, no matter what they are required to honor the warranty on the repair and must correct the problems your satisfaction or at least return the vehicle to a prior accident state. Didn't they tell you in the begining that they would make it right or find someone who would?
I agree that the shop has to get paid for things the other shop did. Geico disagrees. They want the car to return to their shop and then go and work out a deal with the shop that will fix the paint and other things.
They should, it costs double to do rework. I have been on the repair side and faced with this same situation. Either we fixed everything, including the other shops mistakes or we didn't do it period. Geico can disagree all they want, they now "own" this or the shop does. They have already irresponsibily spent your money to repair and did not return your vehicle to it's pre accident state. It's now on their dime or the shops dime to correct it.
Trench, I am curious about my windshield after reading your message. They resealed this and it's not leaking now. What is wrong with a used glass, you stated dangerous?
You don't know where these windshields come from. In many cases, these windhields are stacked out side of a facility and bake in the sun. The can become warped and out of shape. A windshield is part of a vehicle's safety system. Sometimes, these windshields are pulled from vehicles that have been in an accident where airbag deployment has occured. The force from the airbag and the loss of cabin pressure has shown damage to the integrity of the glass. Some manufactures state if the glass remains intact after airbag deployment, the glass should be replaced. To much liability in used windshields. Above all else, this was replaced without your authorization, and was not part of your claim. Geico owes you a new windhsield, period end of story.
Besides everything else, we don't know what we can do. Should we talk with a lawyer?
You may have to call a lawyer. Have you spoken to the the adjusters supervisor? Start there. Contact your state's Department of Insurance and file a claim. I know what I would do first thing if this happened to me. I would drop Geico like a bad habit.
Posted: Sat Feb 27, 2010 03:50 pm Post Subject:
I know what I would do first thing if this happened to me. I would drop Geico like a bad habit.
Yeah but look at all that money you can save by switching to Geico in the first place! :lol: Saving 15 percent or more doesn't look so good sometimes after the fact. :shock:
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