My car was backed into

Submitted by amy reed on Thu, 10/16/2008 - 22:21

My car was backed into by a uhaul truck while parked at work. My bumper was ripped off. I've sent the claims adjuster everything she told me she needed after finally haggling her contact info out of the operator. I spoke with her once, three days after the accident. The accident was two weeks ago, she still wont's answer the phone or respond to my email asking her to verify she recieved the information. What can I DO??? I need my car fixed.

Posted: 16 Oct 2008 11:05 Post Subject:

I'm so sorry Amy adjusters like this, well they just piss me off :x and give the rest of us a bad her again, when her voice mail picks up, hit zero, that should route you to someone else, ask to speak to her supervisor or manager, if you get their voice mail do it again, ask for the number of the supervisors boss...this is an easy claim and should've been handled by now, if there is an issue they should've let you know...

Who is the company? and the State this happened in I might have some numbers for you...again, so sorry this is NOT the way an adjuster should handle a claim there is NO reason EVER to not return calls...

Let me know and I'll see what I can find, also follow my suggestion.

Posted: 16 Oct 2008 11:07 Post Subject:

I'd post a response but I need to go check my phone for messages...

Posted: 16 Oct 2008 11:14 Post Subject:

:lol: :lol: :lol: oh my gosh Todd, I nearly wet myself. :lol: :lol: :lol: :lol:

Posted: 16 Oct 2008 11:34 Post Subject:

Your own insurance agent can help out..."unofficially" - that is, without filing a claim against your insurance. Many a time have I made calls for my clients to other companies adjusters to help the process roll along.

Posted: 16 Oct 2008 11:34 Post Subject:

I'd post a response but I need to go check my phone for messages...

Now....THIS is funny.


Posted: 16 Oct 2008 11:51 Post Subject:

What is he smoking? And is it legal (tscope)...He really is laugh out loud funny.
Shouldn't they have been supplying the poster with a rental vehicle ?

Posted: 17 Oct 2008 12:13 Post Subject:

What is he smoking? And is it legal (tscope)...

Well of course it's not legal otherwise it wouldn't be fun...just kidding he's probably had one of those reallllllllllllly long days, and is a little buggy, i have those too.... :wink: THAT one really cracked me up too...

Shouldn't they have been supplying the poster with a rental vehicle ?

Only if it's non-driveable, or while it is down for repairs...I'm betting the adjuster is having a hard time figuring out who is paying if the uhaul was being rented...and don't know who they insure the driver or uhaul...doesn't matter IMO they should still stay in contact with the OP and let her know what is going on and how the coverage investigation is going...not returning calls is one of my bigges pet peeves...I HATE THAT... :evil:

Posted: 17 Oct 2008 12:18 Post Subject:

Oh as of recently I am going to agree with you on the fact that keeping the person posted on what is going on would be wonderful. I have had a T-scope day myself..kind of like 60 days up...both people on my case was on vacation and I can't imagine the other side not contacting them by now . Just been a bad week all around...glad I can come here and just let it all go for a while.
If it was just the bumper could they pull it off and still be road legal?

Posted: 17 Oct 2008 09:56 Post Subject:

That's a local ordin. thing...usually no on an auto, sometimes ok on a truck....she doesn't want to touch it though till a decision has been made.

Posted: 17 Oct 2008 11:09 Post Subject:

I see. Hopefully work won't complain about it being there. If so they would pretty much have to deal with it since she wouldn't have the option to move it until after the decision is made.

Posted: 17 Oct 2008 12:14 Post Subject:

The OP left this in my quick message box...

Hi Lori, Amy Reed here, not sure how to add to my posted question, so I'm trying this!! I live in Arkansas, the company insuring the uhaul is Republic Western out of Arizona, although my adjuster is in Nebraska. The one bolt that was holding my bumper on was removed after the police report and I've been driving it since, it's my only transportation, however, I can't drive it at night because my liscence plate lights were ripped out. Thanks for all your help.

Posted: 17 Oct 2008 12:15 Post Subject:

Amy, when was the last time you talked to the adjuster? Was the driver an employee of uhaul or had he/she rented it?

Posted: 17 Oct 2008 01:21 Post Subject:

Is this the claims adjuster for UHaul or the driver? Like I said before, you agent should be able to make some phone calls. Who is your insurance company? UHaul is notorious for not following through when there are claims against them.

Don't back down - hound them until you are satisfied.

Posted: 17 Oct 2008 10:49 Post Subject:

Poor girl. Hopefully someone helps her soon.

Posted: 18 Oct 2008 12:32 Post Subject:

Bless her heart Amy can't the my box

I did as you suggested this morning, conviently enough there was no supervisor in at the moment but the operator said she'd leave an urgent message for my adjuster. She emailed me a moment ago saying she recieved the estimates and photos but still needed my title. I faxed my title the same day as the estimates, however resent it immediately. She said she turned it all over to their audit people and she'll get back to me as soon as she gets their response.
The Uhaul was driven by a person who rented it and so we're dealing with uhauls insurance company.

Posted: 18 Oct 2008 12:34 Post Subject:

I haven't rented a UHaul truck...well, since I can't remember. When you do, do you automatically get their insurance?

Posted: 18 Oct 2008 09:57 Post Subject:

I think they make you take it this case lucky for the OP...

Posted: 18 Oct 2008 12:34 Post Subject:

I am pretty sure that you have to use your car insurance. My mother in law recently rented one and had to give her car insurance info. She also had the option of purchasing additioal coverage from them to cover here deductiable. (She had a $500 deduct). Sounds to me when she explained it kind of like renting a vehicle from Enterprise. I am not 100% sure on this but this is my understanding of it.

Posted: 18 Oct 2008 06:11 Post Subject:

I know with rent-a-cars you have the choice of your own or theirs (way more expensive). I always thought it was the same with rent-a-trucks.

Posted: 19 Oct 2008 02:03 Post Subject:

I am with you I have always known it to be.

Posted: 19 Oct 2008 10:09 Post Subject:

With a rental car you are typcially just purchasing a damage waiver, which is only your deductible...unless you don't have coll and comp...on the uhauls, it would be dependent on the state if it were required, and if you don't have coll/comp then you would likely have to take theirs, also unlike a rental car, not sure the uhaul would met the definition of temp substitute would non-owned, but still I think some states allow uhaul and others to mandate their ins is purchased, in this case...good thing.

Posted: 19 Oct 2008 11:19 Post Subject:

At least there would be some type of coverage. I hope the poster stops back and lets us know how things are going.

Posted: 21 Oct 2008 03:29 Post Subject:

Call the insurance company or call uhaul's customer service line and find out if the driver had the insurance through them. You will get your car fixed. If you have to and still have problems file it through your insurance company and have them go get it for you. I would do this as a last resort, since the driver who was at fault's insurance should take care of it for you.

Posted: 21 Oct 2008 04:30 Post Subject:

I think if they file it through there insurance company then they will be respon sible for their deductible un til they can get the other side to take responsibility. I am not certain on this but when I called mine after someone totaled my truck and we didn't have the other drivers info this is what they had informed me.

Posted: 22 Oct 2008 09:30 Post Subject:

I think if they file it through there insurance company then they will be respon sible for their deductible un til they can get the other side to take responsibility.


Posted: 22 Oct 2008 11:13 Post Subject:

Its amazing what you learn with hands on experience.

Posted: 23 Oct 2008 01:41 Post Subject: audit team

Hi everyone, orignal poster here. Waiting on 'audit team' to do their thing. How longdoes that usually take. This is getting ridiculous. Can I threaten legal action to make them get a move on?

Posted: 23 Oct 2008 11:50 Post Subject:

Not sure here Amy. Lori should be round shortly to help you out. I can understand your frustration. Hang in there someone with good advice should answer you soon.

Posted: 24 Oct 2008 12:55 Post Subject:

Amy you can threaten all you want...personally I would tell them that they are leaving me no choice but to file a complaint with the Dept of Ins unless you get some REAL answers about how much longer this is going to take, and WHY EXACTLY it has taken this long thus far, IN WRITING...see what that does :wink:

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