My car was backed into

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PostPosted: Thu Oct 16, 2008 10:21 pm   Post subject: My car was backed into  

My car was backed into by a uhaul truck while parked at work. My bumper was ripped off. I've sent the claims adjuster everything she told me she needed after finally haggling her contact info out of the operator. I spoke with her once, three days after the accident. The accident was two weeks ago, she still wont's answer the phone or respond to my email asking her to verify she recieved the information. What can I DO??? I need my car fixed.

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PostPosted: Thu Oct 16, 2008 11:05 pm   Post subject:   

I'm so sorry Amy adjusters like this, well they just piss me off Mad and give the rest of us a bad rep...call her again, when her voice mail picks up, hit zero, that should route you to someone else, ask to speak to her supervisor or manager, if you get their voice mail do it again, ask for the number of the supervisors boss...this is an easy claim and should've been handled by now, if there is an issue they should've let you know...



Who is the company? and the State this happened in I might have some numbers for you...again, so sorry this is NOT the way an adjuster should handle a claim there is NO reason EVER to not return calls...



Let me know and I'll see what I can find, also follow my suggestion.



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PostPosted: Thu Oct 16, 2008 11:07 pm   Post subject:   

I'd post a response but I need to go check my phone for messages...

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PostPosted: Thu Oct 16, 2008 11:14 pm   Post subject:   

LaughingLaughingLaughing oh my gosh Todd, I nearly wet myself. LaughingLaughingLaughingLaughing


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PostPosted: Thu Oct 16, 2008 11:34 pm   Post subject:   

Your own insurance agent can help out..."unofficially" - that is, without filing a claim against your insurance. Many a time have I made calls for my clients to other companies adjusters to help the process roll along.



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PostPosted: Thu Oct 16, 2008 11:34 pm   Post subject:   

Quote:
I'd post a response but I need to go check my phone for messages...




Now....THIS is funny.



Bravo!


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PostPosted: Thu Oct 16, 2008 11:51 pm   Post subject:   

What is he smoking? And is it legal (tscope)...He really is laugh out loud funny.

Shouldn't they have been supplying the poster with a rental vehicle ?

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PostPosted: Fri Oct 17, 2008 12:13 am   Post subject:   

Quote:
What is he smoking? And is it legal (tscope)...
Well of course it's not legal otherwise it wouldn't be fun...just kidding he's probably had one of those reallllllllllllly long days, and is a little buggy, i have those too.... Wink THAT one really cracked me up too...

Quote:
Shouldn't they have been supplying the poster with a rental vehicle ?
Only if it's non-driveable, or while it is down for repairs...I'm betting the adjuster is having a hard time figuring out who is paying if the uhaul was being rented...and don't know who they insure the driver or uhaul...doesn't matter IMO they should still stay in contact with the OP and let her know what is going on and how the coverage investigation is going...not returning calls is one of my bigges pet peeves...I HATE THAT... Evil or Very Mad


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Lori
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PostPosted: Fri Oct 17, 2008 12:18 am   Post subject:   

Oh as of recently I am going to agree with you on the fact that keeping the person posted on what is going on would be wonderful. I have had a T-scope day myself..kind of like 60 days up...both people on my case was on vacation and I can't imagine the other side not contacting them by now . Just been a bad week all around...glad I can come here and just let it all go for a while.

If it was just the bumper could they pull it off and still be road legal?

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PostPosted: Fri Oct 17, 2008 9:56 am   Post subject:   

That's a local ordin. thing...usually no on an auto, sometimes ok on a truck....she doesn't want to touch it though till a decision has been made.



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PostPosted: Fri Oct 17, 2008 11:09 am   Post subject:   

I see. Hopefully work won't complain about it being there. If so they would pretty much have to deal with it since she wouldn't have the option to move it until after the decision is made.

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PostPosted: Fri Oct 17, 2008 12:14 pm   Post subject:   

The OP left this in my quick message box...



Quote:
Hi Lori, Amy Reed here, not sure how to add to my posted question, so I'm trying this!! I live in Arkansas, the company insuring the uhaul is Republic Western out of Arizona, although my adjuster is in Nebraska. The one bolt that was holding my bumper on was removed after the police report and I've been driving it since, it's my only transportation, however, I can't drive it at night because my liscence plate lights were ripped out. Thanks for all your help.


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PostPosted: Fri Oct 17, 2008 12:15 pm   Post subject:   

Amy, when was the last time you talked to the adjuster? Was the driver an employee of uhaul or had he/she rented it?



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PostPosted: Fri Oct 17, 2008 1:21 pm   Post subject:   

Is this the claims adjuster for UHaul or the driver? Like I said before, you agent should be able to make some phone calls. Who is your insurance company? UHaul is notorious for not following through when there are claims against them.



Don't back down - hound them until you are satisfied.



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PostPosted: Fri Oct 17, 2008 10:49 pm   Post subject:   

Poor girl. Hopefully someone helps her soon.

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