Can I turn down Geico Auto Repair Xpress program?

Submitted by ywarke on Thu, 04/16/2009 - 13:01

Has anyone used Geico Auto Repair Xpress program? I have Geico and need to get my car fixed from an at-fault accident. When I reported this to Geico, they said that i "qualify" for the Geico Auto Repair Xpress program (as I was in an area that supported it).

I just don't know if this would result in good quality work, because if you use the Geico Auto Repair Xpress program, then you have to take it to a body shop that they want.

Any opinions?

Posted: 16 Apr 2009 04:16 Post Subject: Geico Repair Shops: Great leaping lizzards, Annie!

How do you think they get those little rolled up stack of bills with eyes that save you all that money when you use Geico? They use shops that are required to repair vehicles based on Geico' criteria. That's all about this Geico Auto Repair Xpress program. How do those shops save Geico money? Do they shortcut repairs, work quicker sacrificing quality for speed? I would ask that they show me the agreement that they have with the shop and see if they are giving concessions or discounts or using imitation parts, used suspension parts, etc to be a part of that program.

I'd also look at the language of a private agreement Geico has with the shop to see if they may be giving you less than pre-loss repairs before you begin leaping like a gecko or to see if they are giving you all that your policy of insurance promises. After all, saving money isn't so special IF Possibly you could be sacrificing quality in the repairs. Don't let a shop negotiate a cheap repair for you if you are owed pre-loss condition or let a shop negotiate your rights away owed to you in your contract of insurance. This just isn't applicable to Geico, but applies to any insurer and shop private agreements that you aren't privy to.

Would you let your doctor and insurance provider make all your decisions on any treatment you may need or require? Woudn't you want to be a part of the decision making process? If so, why would you let two private parties make all the decisions on how your property will be restored to pre loss condition without consulting you. These concierge programs that take you out of the loop and keep you uniformed, could be detrimental to the health of your vehicle without your imput as well.

Of course, this is just my professional "in the collision repair business opinion" and may not be same as others, but then I educate and keep my customers informed and in the repair process loop as it is their property and I have no legal right to negotiate on behalf of an owner of a vehicle. I just get paid to fix cars.

Posted: 16 Apr 2009 04:20 Post Subject: Geico Auto Repair Xpress

It really always comes down to the shop making the repairs, if GEICO chooses or you choose it's still the same thing. I've worked for carriers before who used preferred shops. When I mentioned this sometimes the people would tell me that they wanted to take it to the local dealer. Well, the local dealer was on the list so there was no difference. While GEICO is going to tend to have reputable repair shops on their list, I'm sure some are better then others. Also, some shops not on the list might be better.

Find which repair shops in your area you'd use and compare this to who is on GEICOs list. You can also find out who is on GEICOs list and see if you'd use them (recommendations from friends, etc).

Posted: 16 Apr 2009 09:42 Post Subject:

How do you think they get those little rolled up stack of bills with eyes that save you all that money when you use Geico?

Now that was FUNNY! :lol: Can't say that it's always true... but funny!

Would you let your doctor and insurance provider make all your decisions on any treatment you may need or require? Woudn't you want to be a part of the decision making process?

I guess if I valued by car as much as my body, yes. But heck, would you trust a doctor who takes pay offs from the pharmaceutical companies? If not, good luck finding a doctor! What about all the doctors that are part of HMOs and PPOs?

Still, the GEICO thing was good. :lol:

Posted: 17 Apr 2009 05:51 Post Subject: Geico repair shops: Should be the decision of the car owner

What happened? It wasn't that long ago, that we as drivers had rights and the insurance companies are taking it away. Just a few years ago, I could pick the time, place and parts that needed to be repaired. This was good thing and was nice to be able to pick the company i wanted to work on my car, it made things easy. Companies can now tell you where to go, tell you to use a junk yard. What's next? These companies are getting too BIG!

Posted: 17 Apr 2009 07:10 Post Subject:

I would ask that they show me the agreement that they have with the shop and see if they are giving concessions or discounts or using imitation parts, used suspension parts, etc to be a part of that program.



Mike, just wondering...is it actually possible to ask either GEICO or the bodyshop to show the agreement drawn between them? Are they suppose to comply with my request?

Posted: 17 Apr 2009 07:35 Post Subject:

Just a few years ago, I could pick the time, place and parts that needed to be repaired. This was good thing and was nice to be able to pick the company i wanted to work on my car, it made things easy.

Really? I think some people would just prefer to take their cars to the insurer's preferred bodyshops since it'd save them the trouble of doing everything by themselves. IMO finding the bodyshop to do the repairs, selecting the parts for repair are time consuming affairs for many. But then again each one of us is different.

Posted: 17 Apr 2009 09:48 Post Subject:

Hi anonymous 12,

But then again each one of us is different.


That's certainly there..

I think some people would just prefer to take their cars to the insurer's preferred bodyshops since it'd save them the trouble of doing everything by themselves.



I don't think most of them would choose to do that (if there is an opportunity), especially under the current downturn. It might be a time-consuming thing but if you'd save a few bucks with the same kind of parts then it's worth trying for it.

Crossbreed

Posted: 17 Apr 2009 12:52 Post Subject:

I could pick the time, place and parts that needed to be repaired.

You can still do all of this, just like you could in the past.

The company I work for does not use prefered repair shops. People ask me all of the time if I can recommend a repair shop.

Posted: 17 Apr 2009 03:20 Post Subject:

Mike, just wondering...is it actually possible to ask either GEICO or the bodyshop to show the agreement drawn between them? Are they suppose comply with my request?



Most of the agreements I have read or seen, state that they are proprietary agreements not to be shared with anyone. I've read about 5 or 6 national company agreements. It boils down to pricing, conscessions, and discounts. If work is directed to your door by giving concessions, you may benefit from lack of marketing expenses til someone down the street offers to do the same job cheaper just to get on a program.

Many insurers have successfully used the fact that there are more shops and repairers than there has been work to be performed in the last ten years. A downsizing of the auto collision repair industry is ongoing due to attrition of experienced repairers retiring or just wearing out and no new people entering the skilled field. Insurers currently use steering and control to guide their policyholders and claimants alike to shops that concede to insurers demands. It's a race to the bottom of the barrell in my opinion when outside entities begin making decisions on repairs based on limiting funds and not using manufacturer's guidelines.

Most companies require the shop pay all rental expenses for delays of any kind. Many require the use of aftermarket and used parts in percentages of repairs. Many shops are allowed to only charge capped rates on frame repairs, materials, paint procedures, and other services. On paint material alone, the cost of some 20 to 30 hour refinishing procedures can involve as much as 1200 dollars in supplies and materials when insurers only allow 450.00 to cover these costs; so I'd have to ask what corners are shops cutting or what services are being overlooked to comply with so that they can remain on many programs that require agreements between shops and insurers.

I am not on any programs either by desire or qualification. I did attend a local bodyshop meeting where the biggest complaint of shops on these programs complained of having to comply with these onesided agreements. Many lamented that they have had to use cheaper paints to meet the budget cap on paint. Most are paying for rental expenses when it's beyond their control. The point is that this opens a door to less ethical shops to cutting corners to comply or cost shifting or charging for work not performed all to the detriment of a consumer. Quality repairs shouldn't be based on who can offer the cheapest repairs but on those most qualified to restore your vehicle to pre-loss condition based on manufacturer recommendations and specifications, not insurer criteria. This is why a post repair inspection is important and why former repair experts are helping expose bad and unsafe repairs by poor performing collision repair shops that feel they must cut corners to comply to the agreements they sign.

Companies can now tell you where to go, tell you to use a junk yard. What's next? These companies are getting too BIG!



Think of it as managed care for your car, you realize how well that has worked in the medical field. You still get the compassion and care you always got when you had to stay in the hospital didn't you? Just like the quality of personalized care you no longer recieve while hospitalized, your car is getting the same treatment by some. It's coming, like it or not, simply because insurers have the lobbyists and friends in state legislatures.
The collision industry is giving up control of being the expert in auto collision repair. Zippy from Johnny on the Spot Insurance in their little urban response vehicles have been given all authority and future control of your property with two weeks of expert repair training.

California has a proposal in it's state legislature that simply states that an insurance estimate is just an estimate and not the cost of repairs. They want people to understand that by accepting the insurer estimate of repairs that it is not the repair plan and it could very well be insufficient to restore the owner's vehicle to pre-loss condition as promised in the contract of insurance today. There is a concerted effort to elimate pre-loss or pre-accident conditon from new policies of insurance and instead promising industry standard repairs and restoring function. Down the slippery slope we go.

Posted: 09 May 2009 02:49 Post Subject: auto repair xpress program

I work for Geico in the claims department as a claims adjuster. To be honest about the auto repair xpress, its all a money maker for Geico. I cant tell you the amount of calls from customers complaining about how horrible the repairs were. Since Geico does guarantee the repair, they go back a second time to fix whatever the shop did wrong which is just more time consuming for the customer. Not only will they almost always use after market parts, even in 2 month old cars, but I hear a lot of how after market parts that didn't fit right so a month after repairs something would go wrong. Claims service reps, the people who take claims when they are first called in, are pushed very hard to sell the program. Most of their grade is based on how many they sell. They will make it sound wonderful and thats because they have to. True, in some ways it is more convenient but lets put it this way..Geico is pushing it hard because they save money and from what Iv heard repairs are well...not done well. If you have a newer car go to your dealership or their body-shop. If your cars old then the auto repair program might not be so bad. Do your research and look up reviews on the auto repair shop that you scheduled if you chose to go that route.

Posted: 09 May 2009 06:20 Post Subject:

Sadie, it sounds more like a plan to make the bodyshops rich. No doubt it would cause inconvenience to the customer but the body shop would get a chance to double bill the insurer for the same repair works. I guess people should do some research before they get enrolled for other programs like the geico roadside assistance program.

Posted: 09 May 2009 02:11 Post Subject:

Hi Sadie,

Geico is pushing it hard because they save money and from what Iv heard repairs are well...not done well.


In other words they're simply playing with people's lives..

I work for geico in the claims department as a claims adjuster.


It's great to have you with us. Your association might just help a lot of insurance consumers who visit our community forums. Please do keep in touch.

Steven

Posted: 22 Sep 2009 03:38 Post Subject: Premium adjusted

Hi Sadie: When Geico considers adjusting the customer's premium due to at-fault accident, is it making any difference whether you use Geico Auto Repair Xpress or not? Thanks,

Posted: 22 Sep 2009 05:11 Post Subject:

When Geico considers adjusting the customer's premium due to at-fault accident, is it making any difference whether you use Geico Xpress repair? Thanks,



No not really. If you don't use the Xpress program, Geico will still interfere with the process by inspecting and writing an appraisal on the vehicle. They (and just about every other company for that matter) will instruct the owner to present the estimate to the shop of their choice. If the shop agrees to use the estimate, it is just like using the program.

The Geico Auto Repair Xpress program, in a nutshell pretty much works like this. The outcome must always be in Geico's favor and the shop must produce numbers to profit Geico. Once the shop fails to produce, Geico pounds sand and finds some other shop down the road to set up shop.

Posted: 25 Sep 2009 03:49 Post Subject: The right to choose

By Federal law, you have the right to choose which Body Shop you have your vehicle repaired at. An Insurance company can ONLY suggest a body shop....they can not force one on you. If they make it sound like you have no choice or if they may limit your benefeits, call your State Board of Insurance and report it.

Posted: 25 Sep 2009 04:26 Post Subject:

With a background as a collision shop owner and given insurance is presently regulated by the state and first party claims fall under the unfair claims practices in each state, I would be curious as to which federal law you are referring to.

Posted: 20 Oct 2009 01:28 Post Subject:

I work for GEICO and am very familiar with the auto repair xpress program. I constantly see people make uninformed decisions when it comes to their vehicle and where it gets repaired.

The ARX program is simple this: it allows you to meet with an adjuster at a repair shop that GEICO has very carefully and cautiously picker to be part of their program. They pick them based on customer service and quality of work. Because it is a GEICO ARX they are able to start taking the vehicle apart right there to see what the damage is, and they show you. The repairs start then too, the average repair time: 4 days! Do you realize how quick that is??

Alot of the time people will go to a drive in appointment with an adjuster who looks at the vehicle as is and writes an estimate. They cant take it apart or even look under it to see what else is damaged. Then you call your body shop of choice who cant take your vehicle for 2 weeks. Once it gets there they find more damage and repairs are at a stand still until the adjuster can come back out and look at.

The Auto Repair Xpress offers a quick, easy and efficient one stop shop for your repairs. We have so much faith in these shops that we back their quarantee for as long as you own your car. 2 or 5 or even 10 years down the road they will fix the vehicle if something is wrong with it due to that accident. I took a call from someone whose 1999 jeep was fixed in an arx back in 2000, it had rust. Clearly its a 10 year old car but we still fixed it.

How does GEICO benefit?
We can see more vehicles in ARX than sending an adjuster out for every vehicle. Approximately 4 times more in a day. For every customer we get into an ARX we can quarantee we are going to get fewer calls than if we were to send an adjuster out. What does that mean? Less field adjusters needed meaning less money to spend meaning keeping low premiums for our valued customers.

I wasnt always a GEICO employee and I declined the ARX when offered to me once. I had a 3 month old Scion TC. I only wanted someone I knew working on it. I went somewhere my dad advised because he sells tools to mechanics and its what he knows. Big mistake. They botched the work and I waited there 3 hours when I picked it up for them to fix it. If it was an ARX the GEICO adjuster would have inspected it before I picked it up.


Make an informed decision. Ask the questions you want the answers to. We are there for you, utilize us. We know what we are talking about. Your car is one of the most expensive and vital things in your world, be smart.

Posted: 20 Oct 2009 02:35 Post Subject:

I work for GEICO and am very familiar with the auto repair xpress program. I constantly see people make uninformed decisions when it comes to their vehicle and where it gets repaired.

The ARX program is simple this: it allows you to meet with an adjuster at a repair shop that GEICO has very carefully and cautiously picker to be part of their program. They pick them based on customer service and quality of work. Because it is a GEICO ARX they are able to start taking the vehicle apart right there to see what the damage is, and they show you. The repairs start then too, the average repair time: 4 days! Do you realize how quick that is??

A lot of the time people will go to a drive in appointment with an adjuster who looks at the vehicle as is and writes an estimate. They cant take it apart or even look under it to see what else is damaged. Then you call your body shop of choice who cant take your vehicle for 2 weeks. Once it gets there they find more damage and repairs are at a stand still until the adjuster can come back out and look at.

The Auto Repair Xpress offers a quick, easy and efficient one stop shop for your repairs. We have so much faith in these shops that we back their quarantee for as long as you own your car. 2 or 5 or even 10 years down the road they will fix the vehicle if something is wrong with it due to that accident. I took a call from someone whose 1999 jeep was fixed in an arx back in 2000, it had rust. Clearly its a 10 year old car but we still fixed it.

How does GEICO benefit?

We can see more vehicles in ARX than sending an adjuster out for every vehicle. Approximately 4 times more in a day. For every customer we get into an ARX we can quarantee we are going to get fewer calls than if we were to send an adjuster out. What does that mean? Less field adjusters needed meaning less money to spend meaning keeping low premiums for our valued customers.

I wasnt always a GEICO employee and I declined the ARX when offered to me once. I had a 3 month old Scion TC. I only wanted someone I knew working on it. I went somewhere my dad advised because he sells tools to mechanics and its what he knows. Big mistake. They botched the work and I waited there 3 hours when I picked it up for them to fix it. If it was an ARX the GEICO adjuster would have inspected it before I picked it up.

Make an informed decision. Ask the questions you want the answers to. We are there for you, utilize us. We know what we are talking about. Your car is one of the most expensive and vital things in your world, be smart.



Wow. I don't even know where to begin with this statement.

Posted: 20 Oct 2009 05:53 Post Subject:

I formerly worked for one of the other "Big Blue" carriers who are big at getting customers to direct repair shops. Irrespective of where you have your car repaired, the quality of the repair will depend solely on the qualifications of the technicians who work on your car. You can take your car to the shop in town who works on all of the high end cars and still end up with a bad repair. On the flip side, I have seen some of the best quality work come from a small cinder block building with a paint booth and a body/prep area, all in the same room. Working in insurance for the last six years and in a body shop before that, I would personally take any insurance claim job to a direct repair facility.

Posted: 21 Oct 2009 06:22 Post Subject:

Hey AdjustedtoTX, I guess you're hinting that the technicians in direct repair shops posses more expertise and qualifications. I think by 'quality repairs' we mean good parts and good finish. Did you conduct any customer satisfaction survey while you were working for the big blue carrier? Pinkfloydfan

Posted: 21 Oct 2009 02:32 Post Subject:

What consumers need to understand about DRP (direct repair program) shops, is that your vehicle is being sent to a shop were the insurer controls the repair and often, the quality of workmanship is not at the top of the insurers list while selecting shops for their programs. I am not saying that you can't get a quality repair from a DRP shop, what I am saying is that the shop has enetered an agreement with an insurer that is set to benefit only one party, the insurer. The insurer selects the hourly repair rate that they feel, not the shop, is fair for them to pay. They require that the shop locate and utilize alternative parts, such as parts not produced by the original manufacturer, or used parts. Sometimes the usage of these parts are not disclosed to the vehicle owner. The shop agrees to offer other discounts to the insurer in the exchange for refferals, discounts that the owner of the vehicle will likely never see.

The above statement of the insurance employee clearly shows that the insurer, not the shop is in control of the repair. This ridiculous notion that his employer offers some sort of special treatment or reserve that your car will recieve if you take it to a shop that they select, not you. The truth of the matter is, that any shop you select would be more than willing to disassemble the vehicle and illustrate what the damage includes and prepare a more thorough damage report that you can present to your insurer. The shop you select can also start the repair the moment you authorize them to do so. The employee states that they have "so much faith" in those shops that they back it with a warranty is also commical. Of course they have faith in them, they have contract with them and when the shop fails to produce results they favor, they will take the shop off of the program. The insurer cannot warranty the repairs, that will fall into the hands of the repairer. But what will ultimately happen is, if something goes wrong with the repair of your vehicle, Geico will again suggest you allow them to select the shop to redo the work, does that sound fair to you? The notion that the adjuster is more qualified than the repairer to detect the damage is also just as misleading. If you take your vehicle to a repairer you select and they find more damage, you are under no obligation to wait for an adjuster to verify the additional damage. You own the vehicle, you authorize the work-not the other way around.


Make an informed decision. Ask the questions you want the answers to.



This is about the only fair statement that I can agree with. If you require collision repair, you need to ask a lot of questions to the repair facility that you select. As I said before, you can recieve a quality repair from a DRP shop, but you should ask questions and recieve real answers. What does the agreement between the shop and the insurer entail? What and who recieves any discounts and are you entitled to any of those discounts. What are the shops qualifications that led to them being selected by the insurer for the program, etc.

Posted: 21 Oct 2009 02:36 Post Subject:

Oops forgot to sign in. I made the comment above.

Posted: 21 Oct 2009 03:42 Post Subject:

The Auto Repair Xpress offers a quick, easy and efficient one stop shop for your repairs. We have so much faith in these shops that we back their guarantee for as long as you own your car. 2 or 5 or even 10 years down the road they will fix the vehicle if something is wrong with it due to that accident. I took a call from someone whose 1999 jeep was fixed in an arx back in 2000, it had rust. Clearly its a 10 year old car but we still fixed it.



Please give us a link where we can read this written warranty?

Last time I looked, Insurers pay or indemnify policy holders for losses and collision shops repair cars and are solely liable under each states statutes for the contractual relationship and responsibility of the shop to the vehicle owner. Presently I do not believe any state has a statute that requires a collision repair business to enter into a contract with both the vehicle owner and the insurer. Insurers are regulated by the state department of insurance and there is no provisions for giving insurers authority over an independent business much less giving them the authority to demand collisions shop owners answer to them.

Posted: 22 Oct 2009 11:30 Post Subject:

Not only can we see the warranty, how about this little gem;

2 or 5 or even 10 years down the road they will fix the vehicle if something is wrong with it due to that accident. I took a call from someone whose 1999 jeep was fixed in an arx back in 2000, it had rust. Clearly its a 10 year old car but we still fixed it.



By his own admission, an ARX repair shop incorrectly repaired a vehicle that resulted in the presence of rust. Golly, I hope this ARX shop was able to get it right the second time.

Posted: 18 Nov 2009 01:18 Post Subject: payment of claims

Why do the insurance companies no longer make the payment out to the insured? What if I don't want to repair for cosmetic reasons?

Posted: 22 Dec 2009 12:58 Post Subject: werelocated

were are you located in boyntonbch.area ?

Posted: 22 Dec 2009 03:12 Post Subject:

why do the insurance companies no longer make the
payment out to the insured? What if I don't want to
repair for cosmetic reasons?



If you have a loan on the vehicle, in most states the company by law protects the leinholder. A check will be issued in your name and theirs. It keeps the vehicle owner from cashing the check and not repairing the damage. In the case when you're a claimant, the check is normally issued in your name.

Posted: 14 Jan 2010 07:48 Post Subject: You guys

are reading way too much into it. I work for GEICO and there's not any kind of conspiracy behind it. Its not GEICO out to get you or anything. These are shops that are local shops that do good work, that WANTED to be on our list. They aren't forced, they WANT to be affiliated with a reputable insurance carrier. They get guaranteed business, the person getting their car fixed gets the repairs guaranteed for as long as they own it. It stops the cheap shops from inflating their prices just to make money and screw over the person getting the car fixed. Some shops figure GEICO must have a lot of money so they make up prices. Not at the reputable ones. Everyone comes ahead.

My suggestion would be to relax and let your adjuster guide you. I handle SO many claims that are simple and smooth because the person follows my simple instructions and doesn't interfere or get worked up over nothing.

Its the claims where people are accusive and demanding that get bogged down and slowed up. RELAX!

Posted: 10 Feb 2010 09:57 Post Subject: you guys are idiots

i just want to know where you idiots are getting your information? i feel like i am reading a wikipedia site.

Posted: 10 Feb 2010 10:29 Post Subject:

Year and years and year in the business... where are you getting your info from? Also, why are you dragging up a month old thread with worthless input such as this?

Posted: 10 Feb 2010 11:47 Post Subject:

I would have to agree with T.

Some shops figure GEICO must have a lot of money so they make up prices.



No shop would ever assume this since payment does not come from GEICO anyway. If as you say, "shops make up prices" and it can be equally the same that GEICO 'makes up" what they believe is usual and customary. There isn't such a thing.

Posted: 11 Feb 2010 12:54 Post Subject:

Got to give Geico credit for stepping up to the plate and acknowledging that the aftermarket bumper reinforcements that they have been specifying that their shops must use in the repair of vehicles are not safe. NOW, let's see if they take another big step and initiate a recall of all vehicles repaired or damages paid for that only paid for these unsafe impact bars. But wait, all their shops signed those silly agreements promising to hold the insurer harmless and accepting all the liability since they are the repair experts. Boy this is going to get more hairy than the Toyota recalls.

Posted: 11 Feb 2010 01:09 Post Subject:

Boy this is going to get more hairy than the Toyota recalls.



Have these reinforcements been deemed unsafe. Who makes them?

Posted: 11 Feb 2010 02:58 Post Subject:

Geico, metlife, and others are contemplating stepping away from the liability of using these parts as they should. Question is, how did they get certified to begin with? CAPA (funded by insurers) apparently got some splainin to do! Aftermarket parts are not crash tested. It took a demonstration at a joint meeting of insurers and repairers to show that they are not like, kind, and quality, much like the radiator supports and bumper brackets that were used as cost savings measures. A simple test of cutting the imitation parts with a hacksaw revealed that they were not equal to the high strength steel originals that were designed to work in conjunction with air bag safety restraints. Altering the design of the vehicle to absorb a collision disrupts the timing mechanisms in the inflatible restraints all which are triggered in milli seconds. One can see an actual comparison test of oem, taiwan, and an american manufacturer of bumper reinforcements. http://www.diamondstandardparts.com/

Posted: 19 Mar 2010 04:11 Post Subject: dont do it

Dont do Xpress!!! A geico rep usually works within the body shop (actually has an office at the body shop), and works directly with the body shop. They conned me into doing it, and they did the bare minimum. I took it back and showed them the mistakes they made, and they both (body shop and geico) said that the mistakes were already there. They pretty much said i was wrong and they were right. I would take it to the place of your choice.

Posted: 28 Jul 2010 11:05 Post Subject: Body Shop Repairs & Insurance Companies

Each Body Shop is as unique as each Insurance Company is, BUT the one thing that the Body Shop doesn't have is POWER. Every shop I have worked for, I have had to fight with an adjuster that is "just following what their supervisor is telling them to do". The Insurance Company forgets that the money they use to authorize the repair with is OUR (consumer) money!! We should choose what is acceptable for our vehicle as far as the type of parts, etc. The consumer thinks that they HAVE to do what the Insurance Company says needs to be done. The first thing that needs to be done is EDUCATION!! Read your policy. Talk to the shop you choose. Ask questions. The shop and Insurance Company should make sure the consumer is well informed as to what the repair will consist of. I make sure to educate all of my customers to allow them to make an educated decision, whether they choose our shop or not. A well educated consumer makes a better customer and one willing to spend their money. Companies that perform with less than customer service first, ruin the business practices for all of us!

Posted: 11 Aug 2010 05:33 Post Subject: geico xpress

Don't go to there xpress repair shops..The shop works for Geico & not for you..They cut many corners and you have a hard time getting any service after the repair..The shops make little money and don't warranty repair...

Posted: 24 Sep 2010 02:58 Post Subject:

Here's the bottom line. It is you that have the right to bring your car to a body shop of your choice and they should by law give you that option. but the sneaky little Gekgo would rather not tell you that. It is what I call " half truths" They will only tell you want benefits them. Unless you are ecucated to know what your rights are in getting your car repaired, Geico or for that matter any other insurance co in my judgement will always get you to go to one of there preferred exprss shops!... Why? simply so that they can cut costs. Don't let anybody else tell you different!!!!

Stephen

Posted: 17 Oct 2010 03:15 Post Subject: mallorca autovermietung

I am doing research for my university thesis, thanks for your helpful points, now I am acting on a sudden impulse.

- Kris

Posted: 13 Nov 2010 06:11 Post Subject: some thoughts

In regards to the issue with reinforcement beams and energy absorbers. There will be no recall. If you read the fine print in your estimate per GEICO and all of the other insurance companies, there will be a line that reads per "current industry standards" or "industry standards at the time of the repair". In sum, it was common practice for insurance companies to authorize the use of aftermarket reinforcement bars and energy absorbers on bumpers. In addition, an insurance company can not force you to choose a shop, nor can they force you to use certain parts. In the end the consumer has the final word. It is illegal for an insurance company to tell you that you have to have your vehicle repaired at a particular location and it will stay that way for good reason. However, an insurance company can refuse to pay for certain parts if there are more cost effective parts available. For example, if a bumper cover warrants replacement and an aftermarket cover is available, it serves the same function, it fits, and if it is permissible for use by your state's laws. Than the insurance company can allow for the cost of replacing the aftermarket cover. I do find it interesting that the insurance companies seem to be the "bad guys" and the body shops are the "good guys". I think it is important to remember that the main concern for the body shop is to make money. I have seen many many shop written estimates where if that customer was going to pay out of pocket they would have been completely ripped off. I've seen countless body shop estimates that call for the replacement of parts that are not damaged, they are charging paint time for parts that arrive painted. I've seen easily repairable panels replaced on shop estimates. It saddens me at times. I fear for consumers who do not know any better. If a consumer decided to pay for these repairs out of pocket they would have hundreds of dollars (and sometimes thousands) stolen from them. This is one of the reasons insurance companies have been trending towards preferred repair facilities. Insurance companies prefer to work with shops they can trust. Obviously,the true purpose of preferred facilities is to cut costs. Some of the costs being cut are completely legitimate. Billion dollar companies will not put themselves at risk for expensive lawsuits because an adjuster authorized an unsafe repair.

Posted: 13 Nov 2010 10:50 Post Subject:

.

Billion dollar companies will not put themselves at risk for expensive lawsuits because an adjuster authorized an unsafe repair.



Adjusters do not authorizr repairs only the vehicle owner can authorize the repairs by contracting with the bodyshop. Adjusters do not authorize repairs because if they did, they would be selecting the option they possess to take control of the repair and bear the liability.

Those concierge type programs and direct repair programs that imply they offer a guarantee on the repairs are also misleading. Those participating shops accept the liability, and agree to hold the insurer harmless for performing the repairs as the insurer set the criteria for. Since an insurer does not actually perform the repair, they can not guarantee the actual repairs or the parts specified. If you look at the language on many of the insurer estimates, they will even state we can not authorize the repairs to your vehicle and often times you will see language like, "we will guarantee that you will be happy with the fit and performance of the parts we specify"

Insurers still write estimates specifying the use of non certified aftermarket bumper reinforcements, structural radiator support members, and they still will write to clip a car in many cases. And again the insurer will not bear the liability for writing an estimate with a clip repair, the shop will bear all the liabilty. In court the insurer is quick to point out, we only pay for repairs and we do not repair cars.

Posted: 21 Nov 2010 05:01 Post Subject: clips?

Which insurance company pays to clip a vehicle?

Posted: 21 Nov 2010 05:10 Post Subject:

Which insurance company pays to clip a vehicle?



Let's put it this way, insurers indemnify policyholders with their paperwork or estimates of losses. On that paperwork is listed clipping operations. However those shops that agree to work off of insurer estimates as their own paperwork accept one hundred percent of the liability as insurers do not repair cars. There are shops that still will perform this highly questionable repair procedure because they do not want to bite the hand that feeds them and they will accept the liability while holding their insurance partner harmless as per their private agreements. Insurers only accept liability when they take control of the repairs, name the repairer and pay for the repairs.

Auto recyclers formerly known as salvage yards sell clips every day. You can see them being delivered; some shops are still using the process and some insurers are still condoning where others have publicly stated they no longer accept clipping as a viable and safe procedure.

Rather than name names, how about representatives of various insurance companies, step up and proclaim we do not settle claims on the basis of clipping procedures, and produce a document verifying that it is that company's policy and directives. Up until two years ago state farm authorized the clipping of collision damaged autos. One vigilant shop owner petitioned insurers to stop this practice. If the largest insurer in north america specified this procedure, you can bet every other insurer wrote for clips at least until 2008 and many likely still do.
www.dimensionmotors.com/CollisionWeek.pdf

Posted: 21 Apr 2011 01:17 Post Subject: Geico Auto Repair Xpress is a bad choice

A few days ago, I landed on a website presenting favorable customer reviews for Geico Auto Repair Xpress. Quite frankly, it made my stomach sick as I'm still reeling from my recent experience with this service. For my review, I will post the same addendum to the Geico after-service survey I sent in response to the company's request. Let me point out a few things in advance. No one from Geico has contacted me or taken any responsibility for my experience. Their guarantee/warranty is nothing but propaganda; it is one of those things you can keep exercising, but to no avail. Their system is simply too flawed and you will be continually dissatisfied and ask yourself why you bothered once again. After numerous attempts, I am still a dissatisfied customer and would not recommend this service and will personally never use it again. BTW, I own a 2008 Chevy Silverado LT.

1/10/2011

To Whom It May Concern,

As I write this letter, my vehicle has a fifth (5th) return visit pending to a Geico ARX shop for what should have been a simple and routine repair from the start. More than a month later, the job is still not complete and now I’m simply pissed, especially at Geico for strongly recommending this abominable service to me in the first place. In fact, my level of dissatisfaction is so high, I am making time to write this addendum to be included with the enclosed survey, as no survey could possibly do my unfavorable experience justice.

I am not going to encumber my time and stress level more by accounting for every detail in your faulty service/repair process, but I will state, and hopefully convey the main issues in a clear and concise manner. Further, if you’re inclined, I invite you to follow up with me via phone so we may discuss every detail of my dissatisfaction, and perhaps, you may explain to me why I received such poor service.

First of all, I’m not certain how the ARX business model works, that is to say I’m not sure how the money flows through your system, but let me tell you what it seems like. It seems like you save on labor costs by using your own Geico team members to perform repairs, and this labor is highly unskilled and unqualified to do such and is perhaps the biggest reason for the level of substandard work that results.

It also seems evident Geico team members are incented by how quickly they repair/return vehicles. I could care less- within reason- about how quickly my vehicle is returned to me. If it takes 2, 3, 4 more days, or even a week longer, I want my vehicle fixed right the first time around rather than receiving it too quickly with shoddy work that I can’t return fast enough!! As mentioned earlier, my 5th and hopefully final return visit for the same job is coming up and I just hope you guys are losing more money over it than I. I feel like billing Geico for the time, expense and aggravation it has cost me to accommodate 5 times back to the shop for the same job!

Anyway, for your records, here is the outline of my experience from the first time I took delivery and repair was supposed to be complete.

1. Upon 1st delivery (ARX- 2301 South Main): paint color match was extremely poor and there was some burring in the paint, malfunctioning signal lights, paint chips in fuel door, missing decal sticker from replacement part, new rear tire was installed and vehicle was aligned- both clearly unnecessary (added nearly $300 to repair invoice).

2. Upon 2nd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match, tail light not installed correctly.

3. Upon 3rd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match.

4. Upon 4th delivery **new shop** (ARX- 80 West 11000 South): repainted for color match- not great but satisfactory, tail light not installed correctly, missing decal sticker, shop screwdriver left inside vehicle.

5. Upon 5th delivery (ARX- 80 West 11000 South): I just became aware- pickup bed frame was reinstalled on top of left side wheel well liner as part of- I assume- 1st delivery. Liner is pinched and under certain conditions is rubbing against left rear tire!

6. Upon 6th delivery (ARX- 80 West 11000 South): hopefully will be the last time I have to return, or ever use again an ARX repair service shop!

Sincerely,

Brendan Eads

Posted: 21 Apr 2011 01:32 Post Subject:

First, read my sig.

Keep in mind that the preferred shop is not run by nor do they employee GEICO employees. It's a shop... just like any other shop. The shop agrees to follow GEICO's guidelines on repairs. This means GEICO does not need to have one of their appraisers inspect the vehicle. Fewer inspection = less employees to pay.

When the problem started I'd tell GEICO that would be filing a diminished value claim due to the incorrect work. They may get their attention.

I agree, the "promise" or guarantee is given by GEICO but GEICO will simply pawn it off to the shop. GEICO has a contract with the shop that helps protect GEICO from any problems. Also, most adjusters won't know how to deal with their problem shops. What they should have done was to kick the problem _way_ up the ladder to the person who can drop the shop.

Posted: 10 Aug 2011 03:33 Post Subject: Geico Xpress Repair Shop

: ( Run, Run, Run!!! Do not go to the Geico Xpress Repair Shop unless you only want a repair shop that is below standards and does not have enough work to sustain the shop. Geico looks for a weak repair shops, weak meaning the shop cannot stay open or profitable based on the quality of their work or repeat customers. How and why Geico does this is based 100% on profit for Geico, not quality or customer satisfaction. How do I know about this? I am the owner of one of the largest collision repair shops in the state of NC. We have been in business for over thirty years and are on the 10 Different Insurance Repair Programs (DRP). All major insurance companies in our area and have a positive long standing relationships and a 98 to 99% CSI (Customer Satisfaction Index) with those insurance companies. We also have done thousands of repairs for Geico customers, but not under the Xpress Program. And have always been in great standing with Geico until we were offered to participate in their Geico Xpress Program. We did except this offer and tried it only to find out how it works. Geico steers lots of cars to your shop in the beginning trying to fill your shop with Geico Work. After that happens, they start cutting and cutting and cutting (Paint times/ labor times/ they require all After Market parts/ allow less time to complete repairs/ shops eat cost of missed damages on estimates written by Geico adjusters and anything else that they can think of). If the shop complains or refuses then Geico labels that shop as HARD TO GET ALONG WITH and does everything legal (or illegal) to keep costumers away from said shop. Though this is against North Carolina Laws, this remains a common, daily practice of Geico in the form of Xpress Shops. The reason we do not peruse this matter, is we are just too busy with our other costumers and other DRP programs (STATEFARM/ NATIONWIDE/ ALLSTATE/ PROGRESSIVE/ LIBERTY MUTAL/ KEMPER/ SAFECO/ ERIE ECT.) To make a long story short we have done business with Geico for over 15 years with at least 1 to 2 repairs a week until we accepted their offer to become an XPRESS SHOP. We tried and decided it did not match our standards on quality and costumer service. Since we have signed off their program months ago, we have not received any Geico repairs since. Not that it matters because our bottom line at the end of the month actually went up, and my stalls are not full of undercut estimates and cars to be repaired with poor quality aftermarket parts, which makes it very hard to maintain our high CSI numbers. We still have a full shop every week and maintain a 30 day backlog despite Geico efforts to steer all Geico claims away from us to substandard shops with a workload of 90% Geico claims and cannot afford to say no to Geico’s MAFIA STYLE business tactics.

Posted: 10 Aug 2011 05:57 Post Subject: Horrible

A few days ago, I landed on a website presenting favorable customer reviews for Geico Auto Repair Xpress. Quite frankly, it made my stomach sick as I'm still reeling from my recent experience with this service. For my review, I will post the same addendum to the Geico after-service survey I sent in response to the company's request. Let me point out a few things in advance. No one from Geico has contacted me or taken any responsibility for my experience. Their guarantee/warranty is nothing but propaganda; it is one of those things you can keep exercising, but to no avail. Their system is simply too flawed and you will be continually dissatisfied and ask yourself why you bothered once again. After numerous attempts, I am still a dissatisfied customer and would not recommend this service and will personally never use it again. BTW, I own a 2008 Chevy Silverado LT.

1/10/2011
To Whom It May Concern,
As I write this letter, my vehicle has a fifth (5th) return visit pending to a Geico ARX shop for what should have been a simple and routine repair from the start. More than a month later, the job is still not complete and now I’m simply pissed, especially at Geico for strongly recommending this abominable service to me in the first place. In fact, my level of dissatisfaction is so high, I am making time to write this addendum to be included with the enclosed survey, as no survey could possibly do my unfavorable experience justice.
I am not going to encumber my time and stress level more by accounting for every detail in your faulty service/repair process, but I will state, and hopefully convey the main issues in a clear and concise manner. Further, if you’re inclined, I invite you to follow up with me via phone so we may discuss every detail of my dissatisfaction, and perhaps, you may explain to me why I received such poor service.
First of all, I’m not certain how the ARX business model works, that is to say I’m not sure how the money flows through your system, but let me tell you what it seems like. It seems like you save on labor costs by using your own Geico team members to perform repairs, and this labor is highly unskilled and unqualified to do such and is perhaps the biggest reason for the level of substandard work that results.
It also seems evident Geico team members are incented by how quickly they repair/return vehicles. I could care less- within reason- about how quickly my vehicle is returned to me. If it takes 2, 3, 4 more days, or even a week longer, I want my vehicle fixed right the first time around rather than receiving it too quickly with shoddy work that I can’t return fast enough!! As mentioned earlier, my 5th and hopefully final return visit for the same job is coming up and I just hope you guys are losing more money over it than I. I feel like billing Geico for the time, expense and aggravation it has cost me to accommodate 5 times back to the shop for the same job!
Anyway, for your records, here is the outline of my experience from the first time I took delivery and repair was supposed to be complete.
1. Upon 1st delivery (ARX- 2301 South Main): paint color match was extremely poor and there was some burring in the paint, malfunctioning signal lights, paint chips in fuel door, missing decal sticker from replacement part, new rear tire was installed and vehicle was aligned- both clearly unnecessary (added nearly $300 to repair invoice).
2. Upon 2nd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match, tail light not installed correctly.
3. Upon 3rd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match.
4. Upon 4th delivery **new shop** (ARX- 80 West 11000 South): repainted for color match- not great but satisfactory, tail light not installed correctly, missing decal sticker, shop screwdriver left inside vehicle.
5. Upon 5th delivery (ARX- 80 West 11000 South): I just became aware- pickup bed frame was reinstalled on top of left side wheel well liner as part of- I assume- 1st delivery. Liner is pinched and under certain conditions is rubbing against left rear tire!
6. Upon 6th delivery (ARX- 80 West 11000 South): hopefully will be the last time I have to return, or ever use again an ARX repair service shop!

Sincerely,

Brendan Eads
Brensdae 4/21/11 6:32AM

Posted: 24 Aug 2011 11:11 Post Subject:

Thanks for your information but I am here searching for by different peoples. Actually, I want one good auto mechanic for my car, if you know anyone who is best in all work and also make my car fit without any more expense.

Posted: 15 Sep 2011 07:56 Post Subject: Agence web

It is interesting. Tell to me, please - where I can find more information on this question?

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