Can I turn down Geico Auto Repair Xpress program?

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PostPosted: Thu Apr 21, 2011 1:32 pm   Post subject:   

First, read my sig.



Keep in mind that the preferred shop is not run by nor do they employee GEICO employees. It's a shop... just like any other shop. The shop agrees to follow GEICO's guidelines on repairs. This means GEICO does not need to have one of their appraisers inspect the vehicle. Fewer inspection = less employees to pay.



When the problem started I'd tell GEICO that would be filing a diminished value claim due to the incorrect work. They may get their attention.



I agree, the "promise" or guarantee is given by GEICO but GEICO will simply pawn it off to the shop. GEICO has a contract with the shop that helps protect GEICO from any problems. Also, most adjusters won't know how to deal with their problem shops. What they should have done was to kick the problem _way_ up the ladder to the person who can drop the shop.

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PostPosted: Wed Aug 10, 2011 3:33 pm   Post subject: Geico Xpress Repair Shop  

: ( Run, Run, Run!!! Do not go to the Geico Xpress Repair Shop unless you only want a repair shop that is below standards and does not have enough work to sustain the shop. Geico looks for a weak repair shops, weak meaning the shop cannot stay open or profitable based on the quality of their work or repeat customers. How and why Geico does this is based 100% on profit for Geico, not quality or customer satisfaction. How do I know about this? I am the owner of one of the largest collision repair shops in the state of NC. We have been in business for over thirty years and are on the 10 Different Insurance Repair Programs (DRP). All major insurance companies in our area and have a positive long standing relationships and a 98 to 99% CSI (Customer Satisfaction Index) with those insurance companies. We also have done thousands of repairs for Geico customers, but not under the Xpress Program. And have always been in great standing with Geico until we were offered to participate in their Geico Xpress Program. We did except this offer and tried it only to find out how it works. Geico steers lots of cars to your shop in the beginning trying to fill your shop with Geico Work. After that happens, they start cutting and cutting and cutting (Paint times/ labor times/ they require all After Market parts/ allow less time to complete repairs/ shops eat cost of missed damages on estimates written by Geico adjusters and anything else that they can think of). If the shop complains or refuses then Geico labels that shop as HARD TO GET ALONG WITH and does everything legal (or illegal) to keep costumers away from said shop. Though this is against North Carolina Laws, this remains a common, daily practice of Geico in the form of Xpress Shops. The reason we do not peruse this matter, is we are just too busy with our other costumers and other DRP programs (STATEFARM/ NATIONWIDE/ ALLSTATE/ PROGRESSIVE/ LIBERTY MUTAL/ KEMPER/ SAFECO/ ERIE ECT.) To make a long story short we have done business with Geico for over 15 years with at least 1 to 2 repairs a week until we accepted their offer to become an XPRESS SHOP. We tried and decided it did not match our standards on quality and costumer service. Since we have signed off their program months ago, we have not received any Geico repairs since. Not that it matters because our bottom line at the end of the month actually went up, and my stalls are not full of undercut estimates and cars to be repaired with poor quality aftermarket parts, which makes it very hard to maintain our high CSI numbers. We still have a full shop every week and maintain a 30 day backlog despite Geico efforts to steer all Geico claims away from us to substandard shops with a workload of 90% Geico claims and cannot afford to say no to Geico’s MAFIA STYLE business tactics.


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PostPosted: Wed Aug 10, 2011 5:57 pm   Post subject: Horrible  

A few days ago, I landed on a website presenting favorable customer reviews for Geico Auto Repair Xpress. Quite frankly, it made my stomach sick as I'm still reeling from my recent experience with this service. For my review, I will post the same addendum to the Geico after-service survey I sent in response to the company's request. Let me point out a few things in advance. No one from Geico has contacted me or taken any responsibility for my experience. Their guarantee/warranty is nothing but propaganda; it is one of those things you can keep exercising, but to no avail. Their system is simply too flawed and you will be continually dissatisfied and ask yourself why you bothered once again. After numerous attempts, I am still a dissatisfied customer and would not recommend this service and will personally never use it again. BTW, I own a 2008 Chevy Silverado LT.



1/10/2011

To Whom It May Concern,

As I write this letter, my vehicle has a fifth (5th) return visit pending to a Geico ARX shop for what should have been a simple and routine repair from the start. More than a month later, the job is still not complete and now I’m simply pissed, especially at Geico for strongly recommending this abominable service to me in the first place. In fact, my level of dissatisfaction is so high, I am making time to write this addendum to be included with the enclosed survey, as no survey could possibly do my unfavorable experience justice.

I am not going to encumber my time and stress level more by accounting for every detail in your faulty service/repair process, but I will state, and hopefully convey the main issues in a clear and concise manner. Further, if you’re inclined, I invite you to follow up with me via phone so we may discuss every detail of my dissatisfaction, and perhaps, you may explain to me why I received such poor service.

First of all, I’m not certain how the ARX business model works, that is to say I’m not sure how the money flows through your system, but let me tell you what it seems like. It seems like you save on labor costs by using your own Geico team members to perform repairs, and this labor is highly unskilled and unqualified to do such and is perhaps the biggest reason for the level of substandard work that results.

It also seems evident Geico team members are incented by how quickly they repair/return vehicles. I could care less- within reason- about how quickly my vehicle is returned to me. If it takes 2, 3, 4 more days, or even a week longer, I want my vehicle fixed right the first time around rather than receiving it too quickly with shoddy work that I can’t return fast enough!! As mentioned earlier, my 5th and hopefully final return visit for the same job is coming up and I just hope you guys are losing more money over it than I. I feel like billing Geico for the time, expense and aggravation it has cost me to accommodate 5 times back to the shop for the same job!

Anyway, for your records, here is the outline of my experience from the first time I took delivery and repair was supposed to be complete.

1. Upon 1st delivery (ARX- 2301 South Main): paint color match was extremely poor and there was some burring in the paint, malfunctioning signal lights, paint chips in fuel door, missing decal sticker from replacement part, new rear tire was installed and vehicle was aligned- both clearly unnecessary (added nearly $300 to repair invoice).

2. Upon 2nd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match, tail light not installed correctly.

3. Upon 3rd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match.

4. Upon 4th delivery **new shop** (ARX- 80 West 11000 South): repainted for color match- not great but satisfactory, tail light not installed correctly, missing decal sticker, shop screwdriver left inside vehicle.

5. Upon 5th delivery (ARX- 80 West 11000 South): I just became aware- pickup bed frame was reinstalled on top of left side wheel well liner as part of- I assume- 1st delivery. Liner is pinched and under certain conditions is rubbing against left rear tire!

6. Upon 6th delivery (ARX- 80 West 11000 South): hopefully will be the last time I have to return, or ever use again an ARX repair service shop!



Sincerely,



Brendan Eads

Brensdae 4/21/11 6:32AM


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PostPosted: Wed Aug 24, 2011 11:11 am   Post subject:   

Thanks for your information but I am here searching for by different peoples. Actually, I want one good auto mechanic for my car, if you know anyone who is best in all work and also make my car fit without any more expense.


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PostPosted: Thu Sep 15, 2011 7:56 am   Post subject: Agence web  

It is interesting. Tell to me, please - where I can find more information on this question?


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PostPosted: Tue Sep 20, 2011 9:12 am   Post subject:   

My car met an accident few weeks back and I got it fully repaired with new spare's under insurance .But still my car suffers the problem of its radiator leaking makes me stop using it anymore so that its condition don't get worse. I have contacted my mechanic and he says there is a spare in radiator assembly need to be changed which is not available locally. So i want to know if i order the spares online can it be covered under insurance (Promotional link removed as per forums TOU)

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PostPosted: Tue Sep 20, 2011 9:31 am   Post subject:   

Check with your insurer whether the part bought on-line is covered or not. Since all parts are always not covered you should better know it from before.


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PostPosted: Mon Dec 19, 2011 4:25 pm   Post subject:   

if your not happy with your current insurance you should shop around with other auto insurance quotes


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PostPosted: Tue Jan 24, 2012 10:48 am   Post subject:   

This is not an employment portal

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PostPosted: Mon Sep 17, 2012 3:13 am   Post subject:   

I am trapped into this program and thinking about finding a lawyer to fight for me. The work they did on my 2-month old car is just disgusting. Any suggestions? Getting a lawyer involved a good idea?

Thanks.


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PostPosted: Mon Sep 17, 2012 4:18 am   Post subject:   

Quote:
Any suggestions?


About what? You have not posted any real information on your issue.
tcope
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PostPosted: Sat Sep 22, 2012 10:37 pm   Post subject:   

Quote:
I am trapped into this program and thinking about finding a lawyer to fight for me. The work they did on my 2-month old car is just disgusting. Any suggestions? Getting a lawyer involved a good idea?

Thanks.




Drop me a private message and I will refer you to someone who will do a post repair inspection of your vehicle to see if the repairs are sub standard or not consistent with the original manufacturer repair protocols. You can certainly sue the shop for poor, fraudulent, and omitted repairs if they were hired by the insurer through a drp agreement.


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PostPosted: Mon Sep 24, 2012 11:41 am   Post subject:   

Quote:
The work they did on my 2-month old car is just disgusting. Any suggestions? Getting a lawyer involved a good idea?


It sounds like a "workmanship" complaint to me. That might have to be resolved by taking the vehicle to a different shop and having the work done over again -- and that will be on the insurance company, who will get the money back from their DRP (literally) and it could result in the shop being dropped from the DRP program, which will cost the shop a lot of money in the long run.



So there is a lot of incentive here to make things right -- both on the part of the repair shop and the insurance company. Their failure to resolve the problem satisfactorily is what could escalate the matter into litigation.



First, your complaint is mostly about the repair facility not the insurance company. The insurance company, if the facility is one of their DRP shops, should work to make things right if there is a legitimate problem with the repairs -- that's their agreement when you chose to use their provider. You were not forced to do so. So that's your starting point now.



Second, at this time, getting an attorney involved is a waste of both your time and your money. If one even chose to take your case, it's not worth very much today -- no significant damages (at least superficially) other than some inconvenience to you and the aggravation -- but they'll be happy to take 30%-40% of what ever the case settles for, which won't leave you with enough money to make the repairs. So why bother?



Work with the insurance company to get things resolved. And take advantage of Mike's offer to have a second person inspect your vehicle. That person's report, even if it cost you a couple of hundred dollars (which you would be entitled to have reimbursed by the insurance company or the repair shop), could be all that it takes to get this resolved quickly and without added expense on your part (such as attorney's fees).


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PostPosted: Sun Mar 03, 2013 10:38 pm   Post subject: ins direct repairs  

body shop has agreed with ins co to not only fix all cars they are sent as cheap as possible but as fast. shops are rated on cost of repair cheaper the better.....and cycle time,how fast. think about it cheap and fast. impossible to do collission repairs cheap and fast


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PostPosted: Mon Mar 04, 2013 8:32 am   Post subject:   

There is a saying . . .



"You can get it good, or you can get it fast, but you cannot get it good and fast."



My GEICO experience (which was about a year before my previous post in Sept 2012) with a relatively minor ($1500) comprehensive claim and repair was very good, and I have no complaints. A subsequent corrective was needed several months later (due to the incorrect installation of a skirt in the wheel well) and performed on the spot without hassle by the DRP shop.



I filed the claim online, an adjuster inspected the vehicle at my wife's place of employment within three business days and authorized the repair on the spot. We scheduled the repair at our convenience with their large and busy DRP so they could order repair parts first, and the work was completed within three days once the vehicle was dropped off.



Additional damage to a rocker panel that needed to be replaced was noted when the DRP first examined the vehicle prior to scheduling the repair, and GEICO paid for it without question. The parts used were all Hyundai OEMs.



So while I did not expect, nor did I demand, to have the repair done "good and fast", it was done well, it was done quickly, but one component was inadvertently installed incorrectly. Once that was discovered, it was corrected within 45 minutes upon returning it to the shop. GEICO's DRP stood behind its work 100%.



Coincidently, I had used this same repair shop in 1985 (under its original ownership) to repair damage to a 1981 Honda Accord hit from behind by a delivery truck -- the only other time I've needed auto body repairs in the last 40 years. The shop then was almost as busy as it is today, and the work was completed promptly and properly.



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