by ywarke » Thu Apr 16, 2009 01:01 pm
Has anyone used Geico Auto Repair Xpress program? I have Geico and need to get my car fixed from an at-fault accident. When I reported this to Geico, they said that i "qualify" for the Geico Auto Repair Xpress program (as I was in an area that supported it).
I just don't know if this would result in good quality work, because if you use the Geico Auto Repair Xpress program, then you have to take it to a body shop that they want.
Any opinions?
I just don't know if this would result in good quality work, because if you use the Geico Auto Repair Xpress program, then you have to take it to a body shop that they want.
Any opinions?
Posted: Wed Oct 21, 2009 02:32 pm Post Subject:
What consumers need to understand about DRP (direct repair program) shops, is that your vehicle is being sent to a shop were the insurer controls the repair and often, the quality of workmanship is not at the top of the insurers list while selecting shops for their programs. I am not saying that you can't get a quality repair from a DRP shop, what I am saying is that the shop has enetered an agreement with an insurer that is set to benefit only one party, the insurer. The insurer selects the hourly repair rate that they feel, not the shop, is fair for them to pay. They require that the shop locate and utilize alternative parts, such as parts not produced by the original manufacturer, or used parts. Sometimes the usage of these parts are not disclosed to the vehicle owner. The shop agrees to offer other discounts to the insurer in the exchange for refferals, discounts that the owner of the vehicle will likely never see.
The above statement of the insurance employee clearly shows that the insurer, not the shop is in control of the repair. This ridiculous notion that his employer offers some sort of special treatment or reserve that your car will recieve if you take it to a shop that they select, not you. The truth of the matter is, that any shop you select would be more than willing to disassemble the vehicle and illustrate what the damage includes and prepare a more thorough damage report that you can present to your insurer. The shop you select can also start the repair the moment you authorize them to do so. The employee states that they have "so much faith" in those shops that they back it with a warranty is also commical. Of course they have faith in them, they have contract with them and when the shop fails to produce results they favor, they will take the shop off of the program. The insurer cannot warranty the repairs, that will fall into the hands of the repairer. But what will ultimately happen is, if something goes wrong with the repair of your vehicle, Geico will again suggest you allow them to select the shop to redo the work, does that sound fair to you? The notion that the adjuster is more qualified than the repairer to detect the damage is also just as misleading. If you take your vehicle to a repairer you select and they find more damage, you are under no obligation to wait for an adjuster to verify the additional damage. You own the vehicle, you authorize the work-not the other way around.
Make an informed decision. Ask the questions you want the answers to.
This is about the only fair statement that I can agree with. If you require collision repair, you need to ask a lot of questions to the repair facility that you select. As I said before, you can recieve a quality repair from a DRP shop, but you should ask questions and recieve real answers. What does the agreement between the shop and the insurer entail? What and who recieves any discounts and are you entitled to any of those discounts. What are the shops qualifications that led to them being selected by the insurer for the program, etc.
Posted: Wed Oct 21, 2009 02:36 pm Post Subject:
Oops forgot to sign in. I made the comment above.
Posted: Wed Oct 21, 2009 03:42 pm Post Subject:
The Auto Repair Xpress offers a quick, easy and efficient one stop shop for your repairs. We have so much faith in these shops that we back their guarantee for as long as you own your car. 2 or 5 or even 10 years down the road they will fix the vehicle if something is wrong with it due to that accident. I took a call from someone whose 1999 jeep was fixed in an arx back in 2000, it had rust. Clearly its a 10 year old car but we still fixed it.
Please give us a link where we can read this written warranty?
Last time I looked, Insurers pay or indemnify policy holders for losses and collision shops repair cars and are solely liable under each states statutes for the contractual relationship and responsibility of the shop to the vehicle owner. Presently I do not believe any state has a statute that requires a collision repair business to enter into a contract with both the vehicle owner and the insurer. Insurers are regulated by the state department of insurance and there is no provisions for giving insurers authority over an independent business much less giving them the authority to demand collisions shop owners answer to them.
Posted: Thu Oct 22, 2009 11:30 am Post Subject:
Not only can we see the warranty, how about this little gem;
2 or 5 or even 10 years down the road they will fix the vehicle if something is wrong with it due to that accident. I took a call from someone whose 1999 jeep was fixed in an arx back in 2000, it had rust. Clearly its a 10 year old car but we still fixed it.
By his own admission, an ARX repair shop incorrectly repaired a vehicle that resulted in the presence of rust. Golly, I hope this ARX shop was able to get it right the second time.
Posted: Wed Nov 18, 2009 01:18 pm Post Subject: payment of claims
Why do the insurance companies no longer make the payment out to the insured? What if I don't want to repair for cosmetic reasons?
Posted: Tue Dec 22, 2009 12:58 am Post Subject: werelocated
were are you located in boyntonbch.area ?
Posted: Tue Dec 22, 2009 03:12 am Post Subject:
why do the insurance companies no longer make the
payment out to the insured? What if I don't want to
repair for cosmetic reasons?
If you have a loan on the vehicle, in most states the company by law protects the leinholder. A check will be issued in your name and theirs. It keeps the vehicle owner from cashing the check and not repairing the damage. In the case when you're a claimant, the check is normally issued in your name.
Posted: Thu Jan 14, 2010 07:48 am Post Subject: You guys
are reading way too much into it. I work for GEICO and there's not any kind of conspiracy behind it. Its not GEICO out to get you or anything. These are shops that are local shops that do good work, that WANTED to be on our list. They aren't forced, they WANT to be affiliated with a reputable insurance carrier. They get guaranteed business, the person getting their car fixed gets the repairs guaranteed for as long as they own it. It stops the cheap shops from inflating their prices just to make money and screw over the person getting the car fixed. Some shops figure GEICO must have a lot of money so they make up prices. Not at the reputable ones. Everyone comes ahead.
My suggestion would be to relax and let your adjuster guide you. I handle SO many claims that are simple and smooth because the person follows my simple instructions and doesn't interfere or get worked up over nothing.
Its the claims where people are accusive and demanding that get bogged down and slowed up. RELAX!
Posted: Wed Feb 10, 2010 09:57 pm Post Subject: you guys are idiots
i just want to know where you idiots are getting your information? i feel like i am reading a wikipedia site.
Posted: Wed Feb 10, 2010 10:29 pm Post Subject:
Year and years and year in the business... where are you getting your info from? Also, why are you dragging up a month old thread with worthless input such as this?
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