Can I turn down Geico Auto Repair Xpress program?

Message Author
ampm-bookmark
delicious-small Add to delicious
yahoomyweb-small Add to YahooMyWeb
blinklist-small Add to BlinkList
PostPosted: Fri Sep 25, 2009 3:49 pm   Post subject: The right to choose  

By Federal law, you have the right to choose which Body Shop you have your vehicle repaired at. An Insurance company can ONLY suggest a body shop....they can not force one on you. If they make it sound like you have no choice or if they may limit your benefeits, call your State Board of Insurance and report it.


_________________
Register Now to have your Insurance queries solved.
The Collision Consultant
Guest







PostPosted: Fri Sep 25, 2009 4:26 pm   Post subject:   

With a background as a collision shop owner and given insurance is presently regulated by the state and first party claims fall under the unfair claims practices in each state, I would be curious as to which federal law you are referring to.



_________________

If you can't find the time to do it right, how will you ever find the time to do it over.
MikeoftheOzarks
Senior member
Leave a quick message



Joined: 10 Feb 2008
Posts: 605

Location: in the missouri ozarks
193.97 Dollars($)

PostPosted: Tue Oct 20, 2009 1:28 am   Post subject:   

I work for GEICO and am very familiar with the auto repair xpress program. I constantly see people make uninformed decisions when it comes to their vehicle and where it gets repaired.



The ARX program is simple this: it allows you to meet with an adjuster at a repair shop that GEICO has very carefully and cautiously picker to be part of their program. They pick them based on customer service and quality of work. Because it is a GEICO ARX they are able to start taking the vehicle apart right there to see what the damage is, and they show you. The repairs start then too, the average repair time: 4 days! Do you realize how quick that is??



Alot of the time people will go to a drive in appointment with an adjuster who looks at the vehicle as is and writes an estimate. They cant take it apart or even look under it to see what else is damaged. Then you call your body shop of choice who cant take your vehicle for 2 weeks. Once it gets there they find more damage and repairs are at a stand still until the adjuster can come back out and look at.



The Auto Repair Xpress offers a quick, easy and efficient one stop shop for your repairs. We have so much faith in these shops that we back their quarantee for as long as you own your car. 2 or 5 or even 10 years down the road they will fix the vehicle if something is wrong with it due to that accident. I took a call from someone whose 1999 jeep was fixed in an arx back in 2000, it had rust. Clearly its a 10 year old car but we still fixed it.



How does GEICO benefit?

We can see more vehicles in ARX than sending an adjuster out for every vehicle. Approximately 4 times more in a day. For every customer we get into an ARX we can quarantee we are going to get fewer calls than if we were to send an adjuster out. What does that mean? Less field adjusters needed meaning less money to spend meaning keeping low premiums for our valued customers.



I wasnt always a GEICO employee and I declined the ARX when offered to me once. I had a 3 month old Scion TC. I only wanted someone I knew working on it. I went somewhere my dad advised because he sells tools to mechanics and its what he knows. Big mistake. They botched the work and I waited there 3 hours when I picked it up for them to fix it. If it was an ARX the GEICO adjuster would have inspected it before I picked it up.





Make an informed decision. Ask the questions you want the answers to. We are there for you, utilize us. We know what we are talking about. Your car is one of the most expensive and vital things in your world, be smart.


_________________
Register Now to have your Insurance queries solved.
GEICO101
Guest







PostPosted: Tue Oct 20, 2009 2:35 am   Post subject:   

Quote:
I work for GEICO and am very familiar with the auto repair xpress program. I constantly see people make uninformed decisions when it comes to their vehicle and where it gets repaired.



The ARX program is simple this: it allows you to meet with an adjuster at a repair shop that GEICO has very carefully and cautiously picker to be part of their program. They pick them based on customer service and quality of work. Because it is a GEICO ARX they are able to start taking the vehicle apart right there to see what the damage is, and they show you. The repairs start then too, the average repair time: 4 days! Do you realize how quick that is??



A lot of the time people will go to a drive in appointment with an adjuster who looks at the vehicle as is and writes an estimate. They cant take it apart or even look under it to see what else is damaged. Then you call your body shop of choice who cant take your vehicle for 2 weeks. Once it gets there they find more damage and repairs are at a stand still until the adjuster can come back out and look at.



The Auto Repair Xpress offers a quick, easy and efficient one stop shop for your repairs. We have so much faith in these shops that we back their quarantee for as long as you own your car. 2 or 5 or even 10 years down the road they will fix the vehicle if something is wrong with it due to that accident. I took a call from someone whose 1999 jeep was fixed in an arx back in 2000, it had rust. Clearly its a 10 year old car but we still fixed it.



How does GEICO benefit?



We can see more vehicles in ARX than sending an adjuster out for every vehicle. Approximately 4 times more in a day. For every customer we get into an ARX we can quarantee we are going to get fewer calls than if we were to send an adjuster out. What does that mean? Less field adjusters needed meaning less money to spend meaning keeping low premiums for our valued customers.



I wasnt always a GEICO employee and I declined the ARX when offered to me once. I had a 3 month old Scion TC. I only wanted someone I knew working on it. I went somewhere my dad advised because he sells tools to mechanics and its what he knows. Big mistake. They botched the work and I waited there 3 hours when I picked it up for them to fix it. If it was an ARX the GEICO adjuster would have inspected it before I picked it up.



Make an informed decision. Ask the questions you want the answers to. We are there for you, utilize us. We know what we are talking about. Your car is one of the most expensive and vital things in your world, be smart.




Wow. I don't even know where to begin with this statement.
Trench
Senior member
Leave a quick message



Joined: 16 Sep 2009
Posts: 908

Location: Kansas City
152.85 Dollars($)

PostPosted: Tue Oct 20, 2009 5:53 pm   Post subject:   

I formerly worked for one of the other "Big Blue" carriers who are big at getting customers to direct repair shops. Irrespective of where you have your car repaired, the quality of the repair will depend solely on the qualifications of the technicians who work on your car. You can take your car to the shop in town who works on all of the high end cars and still end up with a bad repair. On the flip side, I have seen some of the best quality work come from a small cinder block building with a paint booth and a body/prep area, all in the same room. Working in insurance for the last six years and in a body shop before that, I would personally take any insurance claim job to a direct repair facility.

AdjustedtoTX
New member
Leave a quick message



Joined: 24 Jan 2009
Posts: 5


2.44 Dollars($)

PostPosted: Wed Oct 21, 2009 6:22 am   Post subject:   

Hey AdjustedtoTX, I guess you're hinting that the technicians in direct repair shops posses more expertise and qualifications. I think by 'quality repairs' we mean good parts and good finish. Did you conduct any customer satisfaction survey while you were working for the big blue carrier? Pinkfloydfan


_________________
Register Now to have your Insurance queries solved.
Pinkfloydfan
Guest







PostPosted: Wed Oct 21, 2009 2:32 pm   Post subject:   

What consumers need to understand about DRP (direct repair program) shops, is that your vehicle is being sent to a shop were the insurer controls the repair and often, the quality of workmanship is not at the top of the insurers list while selecting shops for their programs. I am not saying that you can't get a quality repair from a DRP shop, what I am saying is that the shop has enetered an agreement with an insurer that is set to benefit only one party, the insurer. The insurer selects the hourly repair rate that they feel, not the shop, is fair for them to pay. They require that the shop locate and utilize alternative parts, such as parts not produced by the original manufacturer, or used parts. Sometimes the usage of these parts are not disclosed to the vehicle owner. The shop agrees to offer other discounts to the insurer in the exchange for refferals, discounts that the owner of the vehicle will likely never see.



The above statement of the insurance employee clearly shows that the insurer, not the shop is in control of the repair. This ridiculous notion that his employer offers some sort of special treatment or reserve that your car will recieve if you take it to a shop that they select, not you. The truth of the matter is, that any shop you select would be more than willing to disassemble the vehicle and illustrate what the damage includes and prepare a more thorough damage report that you can present to your insurer. The shop you select can also start the repair the moment you authorize them to do so. The employee states that they have "so much faith" in those shops that they back it with a warranty is also commical. Of course they have faith in them, they have contract with them and when the shop fails to produce results they favor, they will take the shop off of the program. The insurer cannot warranty the repairs, that will fall into the hands of the repairer. But what will ultimately happen is, if something goes wrong with the repair of your vehicle, Geico will again suggest you allow them to select the shop to redo the work, does that sound fair to you? The notion that the adjuster is more qualified than the repairer to detect the damage is also just as misleading. If you take your vehicle to a repairer you select and they find more damage, you are under no obligation to wait for an adjuster to verify the additional damage. You own the vehicle, you authorize the work-not the other way around.





Quote:
Make an informed decision. Ask the questions you want the answers to.




This is about the only fair statement that I can agree with. If you require collision repair, you need to ask a lot of questions to the repair facility that you select. As I said before, you can recieve a quality repair from a DRP shop, but you should ask questions and recieve real answers. What does the agreement between the shop and the insurer entail? What and who recieves any discounts and are you entitled to any of those discounts. What are the shops qualifications that led to them being selected by the insurer for the program, etc.

_________________
Register Now to have your Insurance queries solved.
Guest







PostPosted: Wed Oct 21, 2009 2:36 pm   Post subject:   

Oops forgot to sign in. I made the comment above.

Trench
Senior member
Leave a quick message



Joined: 16 Sep 2009
Posts: 908

Location: Kansas City
152.85 Dollars($)

PostPosted: Wed Oct 21, 2009 3:42 pm   Post subject:   

Quote:
The Auto Repair Xpress offers a quick, easy and efficient one stop shop for your repairs. We have so much faith in these shops that we back their guarantee for as long as you own your car. 2 or 5 or even 10 years down the road they will fix the vehicle if something is wrong with it due to that accident. I took a call from someone whose 1999 jeep was fixed in an arx back in 2000, it had rust. Clearly its a 10 year old car but we still fixed it.




Please give us a link where we can read this written warranty?



Last time I looked, Insurers pay or indemnify policy holders for losses and collision shops repair cars and are solely liable under each states statutes for the contractual relationship and responsibility of the shop to the vehicle owner. Presently I do not believe any state has a statute that requires a collision repair business to enter into a contract with both the vehicle owner and the insurer. Insurers are regulated by the state department of insurance and there is no provisions for giving insurers authority over an independent business much less giving them the authority to demand collisions shop owners answer to them.


_________________

If you can't find the time to do it right, how will you ever find the time to do it over.
MikeoftheOzarks
Senior member
Leave a quick message



Joined: 10 Feb 2008
Posts: 605

Location: in the missouri ozarks
193.97 Dollars($)

PostPosted: Thu Oct 22, 2009 11:30 am   Post subject:   

Not only can we see the warranty, how about this little gem;



Quote:
2 or 5 or even 10 years down the road they will fix the vehicle if something is wrong with it due to that accident. I took a call from someone whose 1999 jeep was fixed in an arx back in 2000, it had rust. Clearly its a 10 year old car but we still fixed it.





By his own admission, an ARX repair shop incorrectly repaired a vehicle that resulted in the presence of rust. Golly, I hope this ARX shop was able to get it right the second time.
Trench
Senior member
Leave a quick message



Joined: 16 Sep 2009
Posts: 908

Location: Kansas City
152.85 Dollars($)

PostPosted: Wed Nov 18, 2009 1:18 pm   Post subject: payment of claims  

Why do the insurance companies no longer make the payment out to the insured? What if I don't want to repair for cosmetic reasons?


_________________
Register Now to have your Insurance queries solved.
friend
Guest







PostPosted: Tue Dec 22, 2009 12:58 am   Post subject: werelocated  

were are you located in boyntonbch.area ?


_________________
Register Now to have your Insurance queries solved.
aharoldstewartnonymous
Guest







PostPosted: Tue Dec 22, 2009 3:12 am   Post subject:   

Quote:
why do the insurance companies no longer make the

payment out to the insured? What if I don't want to

repair for cosmetic reasons?




If you have a loan on the vehicle, in most states the company by law protects the leinholder. A check will be issued in your name and theirs. It keeps the vehicle owner from cashing the check and not repairing the damage. In the case when you're a claimant, the check is normally issued in your name.
Trench
Senior member
Leave a quick message



Joined: 16 Sep 2009
Posts: 908

Location: Kansas City
152.85 Dollars($)

PostPosted: Thu Jan 14, 2010 7:48 am   Post subject: You guys  

are reading way too much into it. I work for GEICO and there's not any kind of conspiracy behind it. Its not GEICO out to get you or anything. These are shops that are local shops that do good work, that WANTED to be on our list. They aren't forced, they WANT to be affiliated with a reputable insurance carrier. They get guaranteed business, the person getting their car fixed gets the repairs guaranteed for as long as they own it. It stops the cheap shops from inflating their prices just to make money and screw over the person getting the car fixed. Some shops figure GEICO must have a lot of money so they make up prices. Not at the reputable ones. Everyone comes ahead.



My suggestion would be to relax and let your adjuster guide you. I handle SO many claims that are simple and smooth because the person follows my simple instructions and doesn't interfere or get worked up over nothing.



Its the claims where people are accusive and demanding that get bogged down and slowed up. RELAX!


_________________
Register Now to have your Insurance queries solved.
Omgrelax
Guest







PostPosted: Wed Feb 10, 2010 9:57 pm   Post subject: you guys are idiots  

i just want to know where you idiots are getting your information? i feel like i am reading a wikipedia site.


_________________
Register Now to have your Insurance queries solved.
mike is an idiot
Guest







All times are GMT
 Previous  1, 2, 3, 4, 5  Next  
Page 2 of 5


Get free auto insurance quote
State Auto Insurance Laws in USA

USA Auto Insurance laws
Ask Community Experts

flash plugin

Quick Links

Must See

Community

Hot topics in forums

Latest in blogs

AmPmInsure on Facebook



Page loaded in 0.351 seconds.