Can I turn down Geico Auto Repair Xpress program?

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PostPosted: Wed Feb 10, 2010 10:29 pm   Post subject:   

Year and years and year in the business... where are you getting your info from? Also, why are you dragging up a month old thread with worthless input such as this?

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PostPosted: Wed Feb 10, 2010 11:47 pm   Post subject:   

I would have to agree with T.



Quote:
Some shops figure GEICO must have a lot of money so they make up prices.




No shop would ever assume this since payment does not come from GEICO anyway. If as you say, "shops make up prices" and it can be equally the same that GEICO 'makes up" what they believe is usual and customary. There isn't such a thing.
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PostPosted: Thu Feb 11, 2010 12:54 am   Post subject:   

Got to give Geico credit for stepping up to the plate and acknowledging that the aftermarket bumper reinforcements that they have been specifying that their shops must use in the repair of vehicles are not safe. NOW, let's see if they take another big step and initiate a recall of all vehicles repaired or damages paid for that only paid for these unsafe impact bars. But wait, all their shops signed those silly agreements promising to hold the insurer harmless and accepting all the liability since they are the repair experts. Boy this is going to get more hairy than the Toyota recalls.



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PostPosted: Thu Feb 11, 2010 1:09 am   Post subject:   

Quote:
Boy this is going to get more hairy than the Toyota recalls.





Have these reinforcements been deemed unsafe. Who makes them?
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PostPosted: Thu Feb 11, 2010 2:58 am   Post subject:   

Geico, metlife, and others are contemplating stepping away from the liability of using these parts as they should. Question is, how did they get certified to begin with? CAPA (funded by insurers) apparently got some splainin to do! Aftermarket parts are not crash tested. It took a demonstration at a joint meeting of insurers and repairers to show that they are not like, kind, and quality, much like the radiator supports and bumper brackets that were used as cost savings measures. A simple test of cutting the imitation parts with a hacksaw revealed that they were not equal to the high strength steel originals that were designed to work in conjunction with air bag safety restraints. Altering the design of the vehicle to absorb a collision disrupts the timing mechanisms in the inflatible restraints all which are triggered in milli seconds. One can see an actual comparison test of oem, taiwan, and an american manufacturer of bumper reinforcements. http://www.diamondstandardparts.com/



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PostPosted: Fri Mar 19, 2010 4:11 pm   Post subject: dont do it  

Dont do Xpress!!! A geico rep usually works within the body shop (actually has an office at the body shop), and works directly with the body shop. They conned me into doing it, and they did the bare minimum. I took it back and showed them the mistakes they made, and they both (body shop and geico) said that the mistakes were already there. They pretty much said i was wrong and they were right. I would take it to the place of your choice.


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PostPosted: Wed Jul 28, 2010 11:05 pm   Post subject: Body Shop Repairs & Insurance Companies  

Each Body Shop is as unique as each Insurance Company is, BUT the one thing that the Body Shop doesn't have is POWER. Every shop I have worked for, I have had to fight with an adjuster that is "just following what their supervisor is telling them to do". The Insurance Company forgets that the money they use to authorize the repair with is OUR (consumer) money!! We should choose what is acceptable for our vehicle as far as the type of parts, etc. The consumer thinks that they HAVE to do what the Insurance Company says needs to be done. The first thing that needs to be done is EDUCATION!! Read your policy. Talk to the shop you choose. Ask questions. The shop and Insurance Company should make sure the consumer is well informed as to what the repair will consist of. I make sure to educate all of my customers to allow them to make an educated decision, whether they choose our shop or not. A well educated consumer makes a better customer and one willing to spend their money. Companies that perform with less than customer service first, ruin the business practices for all of us!


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PostPosted: Wed Aug 11, 2010 5:33 pm   Post subject: geico xpress  

Don't go to there xpress repair shops..The shop works for Geico & not for you..They cut many corners and you have a hard time getting any service after the repair..The shops make little money and don't warranty repair...


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PostPosted: Fri Sep 24, 2010 2:58 pm   Post subject:   

Here's the bottom line. It is you that have the right to bring your car to a body shop of your choice and they should by law give you that option. but the sneaky little Gekgo would rather not tell you that. It is what I call " half truths" They will only tell you want benefits them. Unless you are ecucated to know what your rights are in getting your car repaired, Geico or for that matter any other insurance co in my judgement will always get you to go to one of there preferred exprss shops!... Why? simply so that they can cut costs. Don't let anybody else tell you different!!!!



Stephen


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PostPosted: Sun Oct 17, 2010 3:15 pm   Post subject: mallorca autovermietung  

I am doing research for my university thesis, thanks for your helpful points, now I am acting on a sudden impulse.



- Kris


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PostPosted: Sat Nov 13, 2010 6:11 am   Post subject: some thoughts  

In regards to the issue with reinforcement beams and energy absorbers. There will be no recall. If you read the fine print in your estimate per GEICO and all of the other insurance companies, there will be a line that reads per "current industry standards" or "industry standards at the time of the repair". In sum, it was common practice for insurance companies to authorize the use of aftermarket reinforcement bars and energy absorbers on bumpers. In addition, an insurance company can not force you to choose a shop, nor can they force you to use certain parts. In the end the consumer has the final word. It is illegal for an insurance company to tell you that you have to have your vehicle repaired at a particular location and it will stay that way for good reason. However, an insurance company can refuse to pay for certain parts if there are more cost effective parts available. For example, if a bumper cover warrants replacement and an aftermarket cover is available, it serves the same function, it fits, and if it is permissible for use by your state's laws. Than the insurance company can allow for the cost of replacing the aftermarket cover. I do find it interesting that the insurance companies seem to be the "bad guys" and the body shops are the "good guys". I think it is important to remember that the main concern for the body shop is to make money. I have seen many many shop written estimates where if that customer was going to pay out of pocket they would have been completely ripped off. I've seen countless body shop estimates that call for the replacement of parts that are not damaged, they are charging paint time for parts that arrive painted. I've seen easily repairable panels replaced on shop estimates. It saddens me at times. I fear for consumers who do not know any better. If a consumer decided to pay for these repairs out of pocket they would have hundreds of dollars (and sometimes thousands) stolen from them. This is one of the reasons insurance companies have been trending towards preferred repair facilities. Insurance companies prefer to work with shops they can trust. Obviously,the true purpose of preferred facilities is to cut costs. Some of the costs being cut are completely legitimate. Billion dollar companies will not put themselves at risk for expensive lawsuits because an adjuster authorized an unsafe repair.


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PostPosted: Sat Nov 13, 2010 10:50 pm   Post subject:   

.

Quote:
Billion dollar companies will not put themselves at risk for expensive lawsuits because an adjuster authorized an unsafe repair.





Adjusters do not authorizr repairs only the vehicle owner can authorize the repairs by contracting with the bodyshop. Adjusters do not authorize repairs because if they did, they would be selecting the option they possess to take control of the repair and bear the liability.



Those concierge type programs and direct repair programs that imply they offer a guarantee on the repairs are also misleading. Those participating shops accept the liability, and agree to hold the insurer harmless for performing the repairs as the insurer set the criteria for. Since an insurer does not actually perform the repair, they can not guarantee the actual repairs or the parts specified. If you look at the language on many of the insurer estimates, they will even state we can not authorize the repairs to your vehicle and often times you will see language like, "we will guarantee that you will be happy with the fit and performance of the parts we specify"



Insurers still write estimates specifying the use of non certified aftermarket bumper reinforcements, structural radiator support members, and they still will write to clip a car in many cases. And again the insurer will not bear the liability for writing an estimate with a clip repair, the shop will bear all the liabilty. In court the insurer is quick to point out, we only pay for repairs and we do not repair cars.


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PostPosted: Sun Nov 21, 2010 5:01 am   Post subject: clips?  

Which insurance company pays to clip a vehicle?


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PostPosted: Sun Nov 21, 2010 5:10 pm   Post subject:   

Quote:
Which insurance company pays to clip a vehicle?




Let's put it this way, insurers indemnify policyholders with their paperwork or estimates of losses. On that paperwork is listed clipping operations. However those shops that agree to work off of insurer estimates as their own paperwork accept one hundred percent of the liability as insurers do not repair cars. There are shops that still will perform this highly questionable repair procedure because they do not want to bite the hand that feeds them and they will accept the liability while holding their insurance partner harmless as per their private agreements. Insurers only accept liability when they take control of the repairs, name the repairer and pay for the repairs.



Auto recyclers formerly known as salvage yards sell clips every day. You can see them being delivered; some shops are still using the process and some insurers are still condoning where others have publicly stated they no longer accept clipping as a viable and safe procedure.



Rather than name names, how about representatives of various insurance companies, step up and proclaim we do not settle claims on the basis of clipping procedures, and produce a document verifying that it is that company's policy and directives. Up until two years ago state farm authorized the clipping of collision damaged autos. One vigilant shop owner petitioned insurers to stop this practice. If the largest insurer in north america specified this procedure, you can bet every other insurer wrote for clips at least until 2008 and many likely still do.

www.dimensionmotors.com/CollisionWeek.pdf


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PostPosted: Thu Apr 21, 2011 1:17 pm   Post subject: Geico Auto Repair Xpress is a bad choice  

A few days ago, I landed on a website presenting favorable customer reviews for Geico Auto Repair Xpress. Quite frankly, it made my stomach sick as I'm still reeling from my recent experience with this service. For my review, I will post the same addendum to the Geico after-service survey I sent in response to the company's request. Let me point out a few things in advance. No one from Geico has contacted me or taken any responsibility for my experience. Their guarantee/warranty is nothing but propaganda; it is one of those things you can keep exercising, but to no avail. Their system is simply too flawed and you will be continually dissatisfied and ask yourself why you bothered once again. After numerous attempts, I am still a dissatisfied customer and would not recommend this service and will personally never use it again. BTW, I own a 2008 Chevy Silverado LT.



1/10/2011



To Whom It May Concern,



As I write this letter, my vehicle has a fifth (5th) return visit pending to a Geico ARX shop for what should have been a simple and routine repair from the start. More than a month later, the job is still not complete and now I’m simply pissed, especially at Geico for strongly recommending this abominable service to me in the first place. In fact, my level of dissatisfaction is so high, I am making time to write this addendum to be included with the enclosed survey, as no survey could possibly do my unfavorable experience justice.



I am not going to encumber my time and stress level more by accounting for every detail in your faulty service/repair process, but I will state, and hopefully convey the main issues in a clear and concise manner. Further, if you’re inclined, I invite you to follow up with me via phone so we may discuss every detail of my dissatisfaction, and perhaps, you may explain to me why I received such poor service.



First of all, I’m not certain how the ARX business model works, that is to say I’m not sure how the money flows through your system, but let me tell you what it seems like. It seems like you save on labor costs by using your own Geico team members to perform repairs, and this labor is highly unskilled and unqualified to do such and is perhaps the biggest reason for the level of substandard work that results.



It also seems evident Geico team members are incented by how quickly they repair/return vehicles. I could care less- within reason- about how quickly my vehicle is returned to me. If it takes 2, 3, 4 more days, or even a week longer, I want my vehicle fixed right the first time around rather than receiving it too quickly with shoddy work that I can’t return fast enough!! As mentioned earlier, my 5th and hopefully final return visit for the same job is coming up and I just hope you guys are losing more money over it than I. I feel like billing Geico for the time, expense and aggravation it has cost me to accommodate 5 times back to the shop for the same job!



Anyway, for your records, here is the outline of my experience from the first time I took delivery and repair was supposed to be complete.



1. Upon 1st delivery (ARX- 2301 South Main): paint color match was extremely poor and there was some burring in the paint, malfunctioning signal lights, paint chips in fuel door, missing decal sticker from replacement part, new rear tire was installed and vehicle was aligned- both clearly unnecessary (added nearly $300 to repair invoice).



2. Upon 2nd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match, tail light not installed correctly.



3. Upon 3rd delivery (ARX- 2301 South Main): nothing done to remedy paint or color match.



4. Upon 4th delivery **new shop** (ARX- 80 West 11000 South): repainted for color match- not great but satisfactory, tail light not installed correctly, missing decal sticker, shop screwdriver left inside vehicle.



5. Upon 5th delivery (ARX- 80 West 11000 South): I just became aware- pickup bed frame was reinstalled on top of left side wheel well liner as part of- I assume- 1st delivery. Liner is pinched and under certain conditions is rubbing against left rear tire!



6. Upon 6th delivery (ARX- 80 West 11000 South): hopefully will be the last time I have to return, or ever use again an ARX repair service shop!



Sincerely,



Brendan Eads

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