Is my insurance companys offer or behavior reasonable?

by Guest » Thu Mar 18, 2010 02:21 am
Guest

My wife was involved in an accident. She entered an intersection just as the light had turned orange. A car took a left turn into her. It was raining. My wife called 911. A cop came. Talked to the other party. Came to my wife, asked her if she had someone who could pick her up. Yes. But she protested that he (the cop) had not taken her statement. Very well, tell me, he said. My wife told him her side of the story. The other driver was standing close by. That person insisted that my wife ran a red light. My wife said no. The cop said he had taken down both sides of the story. The other driver left. The cop offered to drive my wife to a nearby mall where she would wait for me. En route he told her that he didn't wanna say it in front of the other driver because he didn't wanna rile that person up, but, the cop said, it was that other driver's fault. Even if the light had turned red the other driver was obliged to make sure the intersection was clear before taking the left turn. That was that. We called our insurance company. They asked us if we wanted to file through them or pursue the other party ourselves. We didn't think we had the capacity to pursue this thing ourselves. So we went with our insurance company. A day later that other driver directly (that is, not through his insurance company) approached our insurance company and filed a claim. My insurance agent asked him to work through his insurance company. Meanwhile the car had been taken to a body shop that our insurance company works with. We have a 99 Acura 3.0 CL. With only 75,000 miles and in excellent condition. The body shop came back after a couple of days and said just the cost of fixing the body and the front suspension that had taken a hit was about $5300. The car had been hit on the side with the front tire area/driver side door the main impact zone. But the damage had also knocked out the front bumper. They had not disassembled the car because they figured the cost already implied that the car was totaled. Our insurance agent confirmed that. Today she called with an offer: $7200. Our $500 deductible would be subtracted from that and refunded to the extent my insurance company is able to recoup the cost from the other company. I checked the blue book value. The retail value came out to be $6300. I am disappointed because my car was in excellent condition, very few miles. Plus, for those who recall the 3.0 CL line, the styling is unique. Acura doesn't make this car anymore. We planned to keep this car for another five years at least. Our insurance agent really wanted to wrap this thing today. I had a difficult time getting like a couple of days extension. They will continue resolving this through the other insurance company. What I am grappling with is this:

1. Based on my (long!) description of events, are the chances good that my insurance company will be able to recoup cost from the other party.

2. Is my insurance company offering me a fair price? Nada.com $7625. Kbb.com $6300. Autotrader has listings that average $6780 for cars with an average of 102,000 miles. My insurance company is offering $7200 for a car with 72K miles. (They are also offering an additional $500 as compensation for title/other fees, but I figure that is separate from the actual cost.) Should I be doing something else to research my car cost?

3. My insurance company wants me to sign off on the offer so they can give my car up to salvage. Is it okay if I take whatever time is required for due diligence? Also, can I release my car to salvage and still maintain negotiating leverage?

4. If I play hardball over an extra $500, will that embitter my insurance company and incline them to punishing me more in terms of how they negotiate with the other driver's insurance company, or in terms of jacking up my insurance rates?

Any help will be greatly appreciated.

Thanks.

Total Comments: 16

Posted: Fri Mar 19, 2010 04:46 am Post Subject:

Am thinking of buying a new car. I guess my insurance policy will change right away to accommodate this change in car? But will my insurance quote me inflated rates now because of this incident which my agent told me might not be resolved until a couple of months or so? (Of course, I am expecting the resolution to be in our favor but we won't know until later.)

Posted: Fri Mar 19, 2010 11:27 am Post Subject:

At least I know now that I am getting fair compensation for it.

I'm glad...I really do think they are being very fair with you.

In the 2 accidents I have had in the last 2 years (not my fault) I only talked with my agent.

REALLY!? But your agent didn't come up with any figures right? He didn't negotiate any claim...you're saying he just gave information from the claims dept to you? I'm assuming this (too) is a captive agent company right Trench? The carrier I work for, (and the prior one-prior one was a captive agent co)..Doesn't matter DRP or not...an adjuster is still making contact, taking those statements, determining liab. settling all the claim..carrier I work for now, even DRP claims, an outside adjuster (me) still writes the sheet and handles all physcial damage related contact...I just don't think I like the thought of no adjuster making contact when a claim is presented..What if the insured has coverage questions? Your agent supposed to ask someone and call you back?


She calls herself a claims agent.

So this is NOT the person you bought your insurance from right? Does she work for your carrier or an independent? Sounds like that's an adjuster, she may be an independent, or that's what your carrier calls them......by 'agent' I/we meant the person you purchased your insurance from...

As to your car rental..most carriers will allow you up to 72hrs (add a day here or there)...after and OFFER of settlement has been made on a total loss...notice the word 'offer' not 'acceptance' if she'd offered 10 days post, I'd say you've got a good deal...check your policy under collision/comp the heading will say something like, 'how losses are settled'...see what it says...I'd bet it doesn't give you more than a couple of days past the offer..

Trench...As I said, the two carriers I've worked for and I can think of four more off the top of my head...that all have adjuster contact even if a vehicle goes to a DRP..

I also think this OP is talking with an adjuster or some kind of claims rep..VG the person you're dealing with...is this the guy/gal you bought your policy from?

RE: rate increase on new vehicle. You'll need to contact your agent (person you bought policy from), or if you bought it on line, call the carriers policy services dept, and let them know when you purchase a vehicle. They will NOT automatically know what you've bought, so they will need all this info...Assuming you don't buy another 99 acura, your rates will change some. They can't rate you up, if the accident has not been coded as a 'chargeable' accident, meaning your wife is 'at fault'...ask the claims gal, how this has been coded...if liability has been determined as yet..Some adjuster (type) individual should've already taken statements from your wife and the other party involved...

Posted: Fri Mar 19, 2010 11:50 am Post Subject:

REALLY!? But your agent didn't come up with any figures right? He didn't negotiate any claim...you're saying he just gave information from the claims dept to you? I'm assuming this (too) is a captive agent company right Trench?



Yep. No need to negoiate, they were spot on both times (believe me, I was ready if the money wasn't right). The TL dept called to go over my claim but it was my agent that delt with. I have no idea if he is a captive agent.

Doesn't matter DRP or not



Everyone is different

an adjuster is still making contact, taking those statements, determining liab. settling all the claim



True, but in many of these cases the claim rep (not an adjuster) gets this information from the TL dept or an outside adjuster, I am sure these people make an intial phone call to the owner. Statements are not always taken if there is clear evidence of liability. I have handled some where neither party's statements were taken. Often if there are statements taken at the accident scene by the police, many carriers just use these.


carrier I work for now, even DRP claims, an outside adjuster (me) still writes the sheet



Yes, I know. I have never understood this. Not just with your company, others as well.

adjuster or some kind of claims rep



Right, but these are two different entities. In most of these cases where there is a dispute between an owner and the rep, an adjuster is assigned and gets involved. Many of the companies that higher me do this. The rep turns it over to me and I handle it. Usually to put the fire out and get the file closed.

Posted: Sat Mar 20, 2010 10:51 am Post Subject:

hmmmmmmmmm interesting concept in claims handling..

Posted: Sat Mar 20, 2010 12:10 pm Post Subject:

hmmmmmmmmm interesting concept in claims handling..



Why, it's nothing new? You worked in a shop. I am sure you encountered this.

Posted: Sun Mar 21, 2010 01:47 pm Post Subject:

Only time I ever dealt with agents, (as opposed to claims dept)...was rare, and on a single vehicle accident...and that was only 'if' the damage was within their draft authority (usually 1k ), and only captive agents (ie Shelter, American Family etc)...I've just never known an agent to handle any two party claims, and never a total loss..

Add your comment

Image CAPTCHA
Enter the characters shown in the image.