by Guest » Fri Jul 02, 2010 08:06 pm
wheel came off of our car just minutes after picking up from body shop. The wheel was directly below the quarter panel they repaired. They claim its not their problem. We stopped payment on our check until their insurance company will confirm that they will fix the new damage caused by the wheel incident. The body shop wants us to re-issue payment now stating that we were satisfied with the original work. Should we re-issue payment now or wait until we get an answer from their insurance company
Posted: Tue Jul 06, 2010 06:00 pm Post Subject:
Did you select this Shop on your own? Or did an insurer direct you to one of their Program Shops?
As if this makes any difference.
Quote:
that insurer is on the Hook and should be paying for their Program Shop's negligence.
You really think the insurer is going to "pay" for the shop's negligence?
Are you the guest that started this Thread?
Posted: Tue Jul 06, 2010 09:37 pm Post Subject:
If removing & re-installing this wheel was part of the repair process.... that insurer is on the Hook and should be paying for their Program Shop's negligence.
"IF" the shop will not back up their own work/negligence, or "IF" the vehicle owner refuses to return to this shop..then the warranty (ones I've read anyway) will kick in. The carrier will pay (a different shop) to repair the damage and then subro 'their' shop...Most shops of ANY quality will stand behind their own work, or negligence, and rarely does the carrier (if they warrant the repairs from a shop) have to warrant something. However, I have paid under the 'warranty' a few times in the past ten years, for a variety of reasons. Wheels flying off have not been one :wink: (they were more 'quality' issues) But I have handled several claims when a vehicle just left the 'tire' shop and had this happen...
As if this makes any difference.
It most certainly can make a HUGE difference. And a valid question. If this is a direct repair shop, for the OP's carrier, then their carrier most likely DOES back this shops work...with a written warranty...'if' the shop is indeed liable for this damage, and will not accept their responsiblity to make this right with the OP then the warranty will come into play.
You really think the insurer is going to "pay" for the shop's negligence?
I don't know how many direct repair warranty claims you've handled 'guest', but I have handled some and , and I'm telling you YES...if it's a shop who this carrier has agreed to warrant their work.. AND they were negligent.Add your comment