Victim of hit-n-run receiving no coverage

OK, here's the story. My 2004 car was hit and completely destroyed. The driver left, leaving no information, so it was a hit and run. The police eventually found him and took my vehicle and his to do the forensics on both vehicles. i phoned my insurance to let them know the next day, I do not have collision on my vehicle also. It took the police a week to get back to me and when they did i called his insurance company, it turns out he was canceled from his insurance company, so he had no insurance. I phoned my Insurance representative and told her the story, she said that my insurance company will cover me completely, she knew the whole situation and still said this. She said the adjuster would be in to look at my car (this whole time i was paying for it to be in the impound). It took them 2 weeks and i never heard anything and when i tried to call my insurance they wouldn't talk to me i would only get an answering machine. They eventually called me and said they would not cover me even though my representative had sent in this claim and had it approved. I waited anouther 3 days with no information, and once again they decided to not cover me. My representative gathered information on other company's that would have covered me even with this happening, my mother and brother who have there house 2 houses and 6 vehicles also insured by them said they would leave if they did not cover me. They still decided not to cover me, is there anything else i can do, im only 21 and dont know to much about things like this and do not have enough money to talk to a lawyer. I am now out $13500 and dont know what to do