by ncornutt » Wed Feb 06, 2008 03:03 pm
Both my cars were deemed a total due to a flood. The insurance company won't send the lienholder payment until they receive a copy of the actual title. The lienholder refuses to send them a copy of the actual title until the payment is received. Neither party will budge on this issue. What can I do?
Posted: Thu Feb 07, 2008 06:02 pm Post Subject:
I'm betting the insurance company will "take a chance" on this one claim and issue the payment but I still think it's NMAC's fault. Obviously they have access to the title and therefore could fax out a copy... they just don't have a system set up that is capable of any exceptions and the clearly don't want to go a simple extra step.
I can certainly see why they would not change the wording of the LOG and don't disagree with not changing it.
Posted: Fri Feb 08, 2008 11:42 am Post Subject:
What a hassle, I would never do business with these guys again, I feel for you. Hope they get off their rumps and settle this mess soon for you.
Posted: Fri Feb 08, 2008 12:18 pm Post Subject:
He claimed they absolutely could not get the paper title
What are/were they gonna do when you either would pay this off or sell/trade it? They HAVE to get to you/buyer then......so you understand this is a bald faced lie !I personally still think the DOI is your best bet...I am totally with your carrier on this and wouldn't pay this claim either....But perhaps the DOI could have 'some' influence on either your carrier taking a chance as tcope mentioned...or maybe even this crazy lein holder...
Please do let us know the outcome...I'm so sorry for you all being caught in the middle...incidently what is happening with your credit? Have you still been making the payments and if not....I'll assume your credit is being marked...right? I know thanks Lori something else to worry about...I would check that out (if you have not been making the payments)....
tcope...insurance acronims..You have a LOG, I've a GOT... :roll:
Posted: Fri Feb 08, 2008 02:49 pm Post Subject:
Lori, they claim they can't get the paper title until the cars are paid off. I know they could if they wanted to, that's just their way of doing things.
Our insurance guy called the DMV and they gave him verbal confirmation that NMAC is the only lienholder. He's submitting the file on one of the cars today to his supervisor and seeing if the info they have so far will be enough. If not, I don't know what he'll do.
We know we are still responsible for the payments, that's another reason why we've been fighting so hard for them to get this settled. We lost all of our belongings in the flood. Got a couple thousand dollars from FEMA for rental assistance (we were renting a house at the time while waiting for our house in another state to sell, 4 deals have fallen through so far. That's a whole other long story). Got another couple thousand from the Red Cross. But that's no where near enough money to replace all of your belonging. We have two young children who lost all of their toys. This flood happened a week after Christmas. So I don't know how that's expected to be nearly enough money to replace all of the necessities and keep paying the bills. Of course my husband and I both missed at least a week of work because of the flood, so we lost some income there. I'm a medical transcriptionist and get paid by the line, and he sells cars and gets paid on commission.
So, yeah, this whole thing has really screwed us over. We've lost everything and our credit is being ruined.
Posted: Fri Feb 08, 2008 06:22 pm Post Subject:
Good news, finally. The insurance company has decided to go ahead and push the claims through with the info they have. They will be overnighting the checks to NMAC (the leinholder on the 2 cars) on Monday. So it looks like this nightmare is almost over. Luckily we got GAP insurance on the cars as well, so once NMAC gets the checks we can get GAP to pay the rest. Well, since we are a little behind on the payments I think we'll still have to pay a little at the end of all this, but we seem to be over the biggest hurdle now.
Posted: Sat Feb 09, 2008 12:32 pm Post Subject:
Oh ncornutt, honey I'm so glad that this part is over, and so terribly sorry for all you have had to endure, I do hope that you understand that your carrier was doing all they could...some carriers (unfortunately) would've thrown up their hands and told you, get the title copy then we'll pay you...so at least you had an adjuster who dug till they found a way that their company would allow them to pay it...
When was this flood? What part of the country?
I sincerely hope the worst is over for you and your family now, and you can rebuild your lives...Thank the Lord you had the forsight to have a GAP policy....
Best regards to all of you.
Posted: Sat Feb 09, 2008 05:16 pm Post Subject:
Lori,
The flood was on Jan. 5 in Fernley, NV, which is near Reno. We had a lot of rain the day before and around 4 a.m. the levee broke (it was just made of dirt). We didn't even know until 7 a.m. when my sister called and by then the water was almost up to the house and the water was already up to our cars bumbers. We had to wait until around 10:30 before we were taken out by boat and helicopter and by then the water was 3-4 feet deep inside the house, and freezing cold. We had our kids up on the kitchen counters.
Anyways, the whole neighborhood is brand new, the houses were built about 4 yrs ago. As it turns out that same levee broke about 10 yrs ago and also about 10 yrs before that. When people bought the houses in that area they were told they didn't need flood insurance, so out of over 300 houses that were affected, only 2 people actually had flood insurance.
Posted: Sat Feb 09, 2008 05:40 pm Post Subject:
I'm surprised that flood insurance was not required in that area..where I live (on the missouri river) there are areas here they consider 'flood plains' no ifs, ands, or buts, if you are in one of these areas you HAVE to carry flood insurance....hopefully you all will be back on your feet soon...
Posted: Mon Feb 11, 2008 07:16 pm Post Subject:
Flood... Reno...? I thought NV got about 3" of rain a year.
(Said from Salt Lake City)
Posted: Tue Feb 12, 2008 02:47 pm Post Subject:
Google Fernley flood, you'll see
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