by Guest » Sat Oct 24, 2009 04:28 am
I have been hit in the rear and my car is toast but the insurnce guy says that it can be fixed. It is a 2007 Camry with only 38000 miles, I take very good care of it. I thought that the shop I would take it to would help me out and try to tell the guy that is totalled. But the shop said no and that whatever the insurance company says goes. What if don't want my car? I feeling that I have no say in this and that they are making me get it fixed. If they feel that they can really do it, I might give them the chance. But I don't understand what the report really says. The shop seemed to hurry through it but I will try and explain. Sorry but I am not very knowledgable about cars. What it boils down to is a body section I guess? All the torn up pieces will be gone and they have another car like mine parts tht is already together? Its a different color than mine and I don't understand how they can paint it just right. Nobody really taken the time to explain this to me so I can understand. I asked why cant they just buy new pieces and put them on instead of the car that is a differnt color? They said it was cheaper which I can understand but I am nervous. Can someone help me?
Posted: Thu Oct 29, 2009 11:57 pm Post Subject:
No I have not worked in shop. What I mean by our shops, I mean the arx program. They are shops on our program. We get into the repairs and monitor the process so the shop gets cars done on time. To answer fk question, the repair costs are kept to minimum. That way people who have geico enjoy lower premiums. Since other body shops charge to much its easier and more convienent for customers so the don't have to run around town getting estimates. We are leading because geico streamlines the repair process and customer satisfaction.
Posted: Fri Oct 30, 2009 02:59 am Post Subject:
I don't even know why I am even responding to this whargarble. What does this mean?
We get into the repairs and monitor the process so the shop gets cars done on time.
How do you get into the repairs? How is it, that by monitoring the repair(s) insures that the shop completes the repair on time?
You still have not answered Fred's question. I am embarrassed to say that for a short time, I worked in an ARX shop and it was anything but streamlined. 99.9% of the time that a vehicle was not completed on time was because of Geico. What's the basis for your notion that body shops are too expensive and that these ARX shops somehow are curbing the cost next to these high priced shops. What do you consider a high price?
You may have a high CSI rating, but that really means nothing.
You haven't worked in a shop or performed body work, but somehow you claim to know how this all works. The way you talk is like someone who has just recently been hired. What were you doing before working at Geico?
Posted: Fri Oct 30, 2009 11:51 am Post Subject:
.
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Lori,
[quote:b79d51b3f3] Quote:
It appears that you know just about enough to get yourself into trouble because you don't know enough about Collision Repair to know that you don't know enough about collision repair. Which could be dangerous for you and your customers..!
Fred, I couldn't have said that better! Mind if I use that on occasion?
[/quote:b79d51b3f3]Sure... go ahead. It is the Wild, Wild, Internet. (or was that "West") Its nice to know I've contributed something useful.
Posted: Fri Oct 30, 2009 12:15 pm Post Subject:
Guest,
Below I've quoted one of your statements: Followed by my Question to you.
[quote:8c0851f203] Customers save a lot of money by going to our shops because they keep the costs low and they see the benefit by paying lower premiums.
I have been hearing that claim for at least 40 years, Yet no one that makes that claim has ever offered or been able to provide any documentation to back it up when I ask. How about You.... got any documentation??
[/quote:8c0851f203]I'm not trying to be a Wise Bottom... I'd really like to know if its a fact, or just something that's said because it sounds good.
And while your at it... see if any of those upper level management Officers (ceo cfo etc.) ever get any of that saving added to their *Modest*(sic) year end Bonuses.
Would you be so kind as to point out where in this "Thread" that you answered the above question??
Thanks in advance.
PS, if you had not answered this question previously.... would you answer it Now?? I would Really, Really like to know so that I could share this new-found information with others and help spread the word..!!
Posted: Fri Oct 30, 2009 12:20 pm Post Subject:
Look, guest, every carrier of any size has a DRP program, Gieco's didn't invent this wheel. All carriers think their's is the best. I personally think the company I work for has the best DRP program because ours requests NO discounts, NO concessions, AND pays it's DRP shop's a 'smige' higher labor rate than usual or customary for the said area, ( :roll: ) ALL the shop has to do is fix the car. So see everyone thinks theirs is the best and most stream line.
Do you go to the shop and 'monitor' the repairs? Do you lay your hand or eyes on the damaged vehicle, before, during, or after the repair? Are you there nearly daily so that if there is a supp or issue it's handled IMMEDIATELY, thus not slowing the repair? I do...how do you monitor a repair if not?
To answer fk question, the repair costs are kept to minimum. That way people who have geico enjoy lower premiums
To answer fk question, the repair costs are kept to minimum. That way people who have geico enjoy lower premiums
So to follow your logic, ALL carriers with DRP's have lower premium...per the Allstate ad. blitz, this isn't the case with Gieco.Since other body shops charge to much
Does this mean that your DRP shops charge Gieco customers less than they do other customers? If so then aren't these same shops crooks, and ripping of all others BUT Gieco customers?
so the don't have to run around town getting estimates.
NONE of the customers that have claims with the carrier I work for have to do this, whether they repair it or not...so now who's more streamline? :roll:What were you doing before working at Geico?
My money is on ERAC or new college grad.Add your comment