HELP

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Posted: Thu Dec 01, 2011 2:49 am Post subject: HELP

Hi, I was in a fender bender 8 weeks ago and have had a nightmare getting my car fixed. They took ages to determine what was wrong, they decided it needed a new engine, so they replaced it.I picked my car up from the dealership and got less than 10 miles before it broke down. They towed it back and 2 weeks later decided they had purchased a bad engine ! They then purchased another engine. I have had the car back twice since then with still the same issues, and back it has gone to them. It has happened again and now I am waiting for them to come and collect it again. I am so stressed, frustrated and over this. I have complained to so many people. Area managers etc, to no avail.Today I threatened to get a lawyer and basically they said go ahead ! I received the money for a rental car for the amount my policy would cover, which was way less than the 8 weeks we are at now. I just don't know what else to do.... please help ! By they way I don't want them to say the car is totaled as we owe more on it than it's worth ! I just want it fixed properly, thanks for any help _________________ Register Now to have your Insurance queries solved.

crazylegs

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Posted: Thu Dec 01, 2011 4:27 am Post subject:

The problem seems to be with the repairs, and 8 weeks is a long time to be without a car. Have you talked to the insurance company about working with a different repair shop? _________________ You can save $100s on car & home insurance, but you have to shop to find the company saving you money. See complaints, & customer satisfaction ratings for all the leading insurance companies at: http://www.smartshopyourcarinsurance.com

Robert742

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Joined: 28 Feb 2011
Posts: 123

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Posted: Fri Dec 02, 2011 6:31 pm Post subject:

Quote:

I just want it fixed properly

Auto repair facilities, even those at a dealership, are regulated by one or more state agencies. In California, it's the Dept of Consumer Affairs. You should make a complaint IMMEDIATELY to the agency that is responsible in your state. You have a legitimate right to collect from the repair shop the cost of your rental car not covered by insurance. If they fail to pay -- you must make a WRITTEN DEMAND for the money, then you may sue them in small claims court.

Quote:

I don't want them to say the car is totaled as we owe more on it than it's worth

Over this, you have no control. Think of it this way, if you simply had decided to trade in the vehicle instead of crashing it, it would still have been worth more than you owed, and to trade it in, you would have had to come up with money out of pocket to pay off the note. Or add that amount to the cost of the new vehicle. Your auto insurance cannot improve your situation.
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