Carpet replacement question

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PostPosted: Fri May 01, 2009 4:31 pm   Post subject: Carpet replacement question  

Our toilet in the masterbath plugged and kept running and overflowed for approximately an hour. There was water in masterbath, master bedroom and hallway upstairs and it drained through ceiling fan and cam lights of family room downstairs. Insurance got restoration out within a few hours to start drying. Restoration cut carpet at doorway from Master bed to Master bath and the cut is jagged and there is no way it will now match up and there is a stain in the carpet in Master bath which occurred at some point after the water soaked the carpet. Adjuster agrees the carpet in master bath will need to be replaced. We have replacement coverage. Here is the problem. This carpet runs throughout the entire upstairs of the house. The house is 10 1/2 years old. There is no way we can find a dye lot that will match, plus just with the regular wear and tear on the existing carpet it is not going to match. It is my understanding that if it does not match all the carpet should be replaced. The adjuster says they will only replace the carpet in the master bath because it is the piece that is damaged. She also says that since there is a door between the two rooms that is another reason they will only replace the master bath carpet. So I guess going forward we are supposed to keep that door closed all the time. We just want the house put back together like it was. If new carpet in the master bath is noticeably different then in my opinion that is not putting it back to how it was prior to the incident. What is the general rule when adjusting claims for this type of situation? We would be willing to go to another type of flooring in the area, tile? Which would be much less expensive than carpeting the entire upstairs. Would that be a reasonable alternative to propose?

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PostPosted: Fri May 01, 2009 9:22 pm   Post subject:   

Quote:
It is my understanding that if it does not match all the carpet should be replaced.
Not sure where you are getting this "understanding" from. I'm guessing it's not from the policy.
Quote:
We just want the house put back together like it was.
The insurance company can't put the same carpeting back into the bathroom but if they could, everything would be back to how it was. If they replace all of the carpeting in the home it won't be like it was as you will have all new carpeting instead of 10 year old carpeting. They are two sides to most views.
Quote:
Would that be a reasonable alternative to propose?
YUP! Very much so! Even if it cost a little more then the carpeting in the bathroom your carrier should still consider it as a way to settle the claim. You certainly have a valid point that putting new carpeting in the bathroom is not a proper repair as the carpeting won't match. So it's a tough situation. But spending a few more dollars and putting something else like tile in the bathroom is a much better solution for all parties involved.
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PostPosted: Fri May 01, 2009 9:38 pm   Post subject: Carpet replacement question  

Thanks for the response.



I have talked to a couple of contractors who have seen similar situations and the carpet insurance company has replaced all the carpet that is connected.



I agree, if the we could reuse the same carpet we would not be having this discussion. I also agree, new carpet would not be the same as the old carpet, but it would make the carpet that is all connected the same. Just replacing the carpet in the master bath would then we have two different types of carpet, somethign we did not have before.



Thanks for the input regarding are thoughts on proposed solution.


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PostPosted: Fri May 01, 2009 11:38 pm   Post subject:   

Insurance company will only capet the upstairs bathroom. They will not carpet the entire upstairs or the whole house. I have been through this same situation.

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PostPosted: Fri Jun 05, 2009 9:07 pm   Post subject: An hour? Really?  

You do know that you can STOP a toilet from running right? An hour? Rolling Eyes


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