Has anyone been billed twice the copay amount by Humana?

by aknutson » Wed Feb 04, 2009 06:00 pm

Has anyone else had trouble being billed by Humana twice the amount you actually owe for your copay? I have consistently had problems with this, but didn't know if it was just me. Any insight into this problem would be great. Thanks :-)

Total Comments: 19

Posted: Mon Jul 13, 2009 06:06 pm Post Subject:

That does not sound right - especially if they are changing in after you call. Perhaps it is time for new health insurance.

Posted: Mon Jul 20, 2009 05:14 pm Post Subject:

If i am the pirmary and my husband is the secondary. My copay is $15.00,and my Husband is 25.00 which one am i supposed to pay.

I'm not familiar with many companies charging different copays for individuals within the same policy. Typically the same coverage levels apply to everyone covered by one policy (husband, wife, kids, etc.)

Posted: Wed Aug 03, 2011 06:35 pm Post Subject: Co-pay

I pay 15.00 for office vist .Than I get bill from the Dr for 9.00 More, what is this for? More co-pay or what.

Posted: Mon Aug 04, 2014 10:16 pm Post Subject:


HUMANA NOW CHARGES A SINGLE CO-PAY OR A DOUBLE CO-PAY FOR THE SAME AMOUNT OF INSULIN. That is like saying if you buy a loaf of bread and use 3 pieces a day you pay $3 for the loaf and if you use 5 pieces a day you have to pay $6 for the same loaf.

This past week, I tried to get my prescription pens with insulin (Lantus SoloStar) filled at Walmart, which they have been filling for years. I found the co-pay had suddenly doubled. After numerous calls and going back and forth to the store. I was amazed at what I found out. Humana insisted that the insulin co-pay priced on how many units I take each day and not by how it is packaged. That means if I take 50 IU a day, the pre-packed dosage of five pens of 300 IU is a 30-day supply and the insurance ask for one copay. If I take anything less than 50 IU a day for the same amount of insulin supplied (pre-packaged) by the drug company, let us say 30 IU or even 49 IU, and they double the co-pay from $45 to $90.

I often have to change the amount of insulin established on 2-3 day readings, which means I can take at times 30 IU and sometimes up to 50. Before each dosage, you have to purge the pen losing 2 IU or more to get rid of the bubbles. This makes it impossible to calculate how many dosages one gets from a pen or a 5-pen prepack. I would encourage everyone who has Humana to file a report with the State Attorney General’s Office, State Insurance Office and if it is under Medicare online on the Medicare Beneficiary Complaint Form

Posted: Mon Aug 04, 2014 10:47 pm Post Subject:

I would encourage everyone who has Humana to file a report with the State Attorney General’s Office, State Insurance Office and if it is under Medicare online on the Medicare Beneficiary Complaint Form

Before you do this, have you even read the schedule of benefits to know what you're entitled to? Remember, Obamacare has completely upset the applecart of healthcare, and what you once had is probably not what you now have.

Posted: Fri Sep 19, 2014 02:34 pm Post Subject: Double co-pay

I recently got charged a second co-pay by my doctor because she claimed we talked about something outside the parameters of my "wellness" visit. Trust me we only talked about health issues, not about the weather or what I did on my vacation. I wrote her a strong letter and told her that I wouldn't be coming back to see her. This is not patient-centered care. Our medical world is broken and it's appalling to get your hand slapped with a double co-pay when talking to your primary care doctor about your health. I hope lots of people push back and speak up.

Posted: Fri Sep 19, 2014 03:59 pm Post Subject:

Instead of complaining here, you need to call your insurance company and discuss the matter with them.

But I have a question for you. You say you were charged a "second copay". If you were at the doctor's office for a "wellness" visit, you should not have paid a first copay. So I'm confused. When did you pay a first co-pay? You cannot be charged two copays on the same visit. That's why you need to call your insurance company and ask them to review the billings from the doctor's office.

Posted: Tue Jan 12, 2016 11:39 pm Post Subject: double copay for inslin

I too get double copay on insulin
they say that when i use less than the pre packaged quanity,
the excess is still mine and i must pay a copay for that amount.

it just aint right

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