What are the common objections an agent faces in a sales situation?
Total Comments: 26
Posted: Mon Sep 08, 2008 05:58 am Post Subject:
Yes I'd agree with Xoseph that objections could be classified. That is why it is so very important to follow the direction in which a conversation moves. If an agent shows any hesitation while delivering his product features to the prospect...he is actually hinting on the fact that he is not too confident about his product or service...this is where his competitor might just score better to win over the client. As we have often discussed in the forums before, that its truly important to grab the attention of the customer through being effective within the first 3 mins (30 seconds in case of tele-marketing) of communication...this is when you're actually representing your company & making an initial mark on the prospect's mind which would have an impact throughout the course of the communication. ArindamSenIndies
Posted: Mon Sep 08, 2008 06:42 am Post Subject:
Guys..it is today a tested fact that most of the queries or objections are invited with the trial close. When we are delivering our speech...the customer listens & it is then that we highlight the major benefits of our products n services in order to make sure that the lead is closed without the customer raising eyebrows when we pop up the question of charging him for our services. But in my opinion it is always better to have some of the key benefits or features under the shelf in order to pacify the customer when he is thoughtful about the charges.
We'd need to remain confident, empathize with him...but make sure that we have him on our side with a proper rebuttal which should combine an effective explanation of the cause with another key benefit which we have not shared with him during the course of our speech. I think these delivery-packages have often worked too well & did wonders at times!
Evan
Posted: Fri Sep 26, 2008 04:27 am Post Subject:
Had anyone managed to overcome a situation where the customer said, "Let me discuss with my existing agent."
Posted: Mon May 23, 2011 08:26 am Post Subject: TskxqYoBUmOfRWKD
Common objections 1.. Smashing :)
Posted: Fri Jun 03, 2011 12:00 pm Post Subject: FpUWnIxEbWUBXUQ
Common objections 1.. Ho-o-o-o-t :)
Posted: Fri Jul 15, 2011 03:54 am Post Subject: MyBcVdoAvGDna
Posted: Mon Sep 08, 2008 05:58 am Post Subject:
Yes I'd agree with Xoseph that objections could be classified. That is why it is so very important to follow the direction in which a conversation moves. If an agent shows any hesitation while delivering his product features to the prospect...he is actually hinting on the fact that he is not too confident about his product or service...this is where his competitor might just score better to win over the client. As we have often discussed in the forums before, that its truly important to grab the attention of the customer through being effective within the first 3 mins (30 seconds in case of tele-marketing) of communication...this is when you're actually representing your company & making an initial mark on the prospect's mind which would have an impact throughout the course of the communication. ArindamSenIndies
Posted: Mon Sep 08, 2008 06:42 am Post Subject:
Guys..it is today a tested fact that most of the queries or objections are invited with the trial close. When we are delivering our speech...the customer listens & it is then that we highlight the major benefits of our products n services in order to make sure that the lead is closed without the customer raising eyebrows when we pop up the question of charging him for our services. But in my opinion it is always better to have some of the key benefits or features under the shelf in order to pacify the customer when he is thoughtful about the charges.
We'd need to remain confident, empathize with him...but make sure that we have him on our side with a proper rebuttal which should combine an effective explanation of the cause with another key benefit which we have not shared with him during the course of our speech. I think these delivery-packages have often worked too well & did wonders at times!
Evan
Posted: Fri Sep 26, 2008 04:27 am Post Subject:
Had anyone managed to overcome a situation where the customer said, "Let me discuss with my existing agent."
Posted: Mon May 23, 2011 08:26 am Post Subject: TskxqYoBUmOfRWKD
Common objections 1.. Smashing :)
Posted: Fri Jun 03, 2011 12:00 pm Post Subject: FpUWnIxEbWUBXUQ
Common objections 1.. Ho-o-o-o-t :)
Posted: Fri Jul 15, 2011 03:54 am Post Subject: MyBcVdoAvGDna
Yo, that's what's up truthflluy.
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